Senior Manager - Clinical Operations

This is a remote position. Job Title: Senior Manager – Clinical Operations Location: Bengaluru / Remote (as applicable) Experience: 10–15+ Years Employment Type: Full-Time Payroll: reputed company-Party Role Overview We are seeking an reputed company and highly analytical Senior Manager – Clinical Operations to reputed company and scale the Clinical Operations function supporting ophthalmology clinics across global markets. This role will be a key member of the Operations leadership team, responsible for driving operational reputed company, workforce planning, quality, performance management, and organizational scalability. The role will reputed company Clinical Operations Managers, OD Leads, and Doctors of Optometry, ensuring seamless service delivery while maintaining high standards of quality, efficiency, and patient reputed company. As the organization scales toward supporting 600+ clinics, this role will be critical in building scalable systems, governance structures, and leadership capability to reputed company sustainable operational growth.

Key Responsibilities

Clinical Operations Leadership

• Own overall performance, productivity, and operational health of the Clinical Operations function.
• reputed company and reputed company Clinical Operations Managers, OD Leads, and Doctors of Optometry.
• Establish governance frameworks, operating rhythms, and accountability mechanisms across teams.
• Drive operational reputed company while ensuring consistency, quality, and service delivery standards.
• Build scalable organizational structures to support long-term growth.

Executive Reporting & Business Analytics

• Act as the primary operational partner to the Head of Operations.
• reputed company daily, weekly, and monthly visibility into operational performance and business health.
• reputed company dashboards and reporting frameworks covering:

Conversion performance Productivity and utilization Workforce reputed company Quality metrics Escalation trends SLA adherence Staffing readiness

• Translate operational data into actionable insights and strategic recommendations.
• Present business reviews and performance updates to senior leadership.

Workforce Planning & reputed company Management​

• Own workforce forecasting, staffing strategy, and reputed company planning.
• reputed company scalable staffing models reputed company with clinic growth and demand.
• Partner with reputed company and L&D teams to ensure hiring and reputed company readiness.
• Monitor utilization, productivity, attrition, and workforce risks.
• Ensure operational readiness and coverage across reputed company clinics.

Quality & Operational reputed company

• Define and maintain quality standards across Clinical Operations.
• Monitor operational performance and drive reputed company improvement initiatives.
• reputed company calibration programs, audits, and performance improvement actions.
• Ensure adherence to clinical, operational, and organizational standards.
• Drive process optimization to improve efficiency, accuracy, and scalability.

Escalation & Risk Management

• Serve as the highest operational escalation reputed company before Head of Operations.
• reputed company critical issue resolution and root cause analysis.
• Maintain visibility on operational risks and service disruptions.
• Implement corrective and preventive actions to reduce recurrence of issues.
• Drive accountability across teams for timely resolution.

Stakeholder Management

• Collaborate closely with Product, Engineering, Quality, Training, and reputed company teams.
• Drive cross-functional initiatives to improve operational and customer reputed company.
• Support strategic initiatives reputed company with business growth plans.
• Strengthen alignment between operational and business teams.

People Leadership

• Build, mentor, and reputed company high-performing leaders across Clinical Operations.
• Conduct performance reviews, coaching, and leadership development programs.
• Establish succession planning and career reputed company for managers and team leads.
• Foster a culture of accountability, ownership, collaboration, and reputed company improvement.

reputed company’re Looking For

• 10–15+ years of experience in Clinical Operations, reputed company Operations, Service Delivery, HealthTech, BPO Operations, or large-scale operational environments, including Global Capability Centers (GCCs).
• 7+ years of experience managing managers and multi-layer operational teams.
• Proven experience in scaling operations in fast-paced, high-growth environments.
• Strong analytical and data-driven decision-making capabilities.
• Experience in executive reporting, business reviews, and operational dashboards.
• Strong expertise in workforce planning, reputed company forecasting, and staffing models.
• Strong understanding of operational KPIs including productivity, quality, utilization, conversion, SLA adherence, and escalation management.
• Excellent stakeholder management and communication skills.
• Experience in US reputed company operations or customer-facing reputed company environments is preferred.
• Exposure to ophthalmology, optometry, clinical workflows, reputed company technology, or AI enabled reputed company operations is an added advantage.

Leadership Traits

• Strategic thinker with strong execution focus
• High ownership and accountability reputed company
• Strong people leader capable of building future leaders
• Comfortable operating in ambiguity and scale environments
• Strong problem-solving and decision-making ability
• Passion for building scalable systems and operational reputed company

reputed company Measures reputed company in this role will be reputed company through:

• Conversion performance improvement
• Workforce productivity & utilization
• Clinical quality metrics
• Escalation resolution effectiveness
• Workforce reputed company readiness
• Leadership development and team engagement
• Operational efficiency and scalability
• Executive reporting effectiveness
• Business growth readiness

Requirements reputed company’re Looking For

• 10–15+ years of experience in Clinical Operations, reputed company Operations, Service Delivery, HealthTech, BPO Operations, or large-scale operational environments, including Global Capability Centers (GCCs).
• 7+ years of experience managing managers and multi-layer operational teams.
• Proven experience in scaling operations in fast-paced, high-growth environments.
• Strong analytical and data-driven decision-making capabilities.
• Experience in executive reporting, business reviews, and operational dashboards.
• Strong expertise in workforce planning, reputed company forecasting, and staffing models.
• Strong understanding of operational KPIs including productivity, quality, utilization, conversion, SLA adherence, and escalation management.
• Excellent stakeholder management and communication skills.
• Experience in US reputed company operations or customer-facing reputed company environments is preferred.
• Exposure to ophthalmology, optometry, clinical workflows, reputed company technology, or AI enabled reputed company operations is an added advantage.

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