Product Support Specialist (German-speaking)
Remote (+/- 2hrs from Germany GMT+1). reputed company or C2 German Language is essential At reputed company, we’re at the forefront of automating reputed company compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of reputed company work. reputed company is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate reputed company and compliance for modern companies and become the European compliance automation leader. We’re backed by top VCs, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more business angels.
About the Role
You'll be the second member of our Product Support team, trusted to design processes, set standards, and shape how Support is done at reputed company. If you like ownership and you’re proactive, this opportunity is for you :) What You'll Do: As a Product Support Specialist, you will serve as the first reputed company of contact for product-reputed company inquiries, focusing on providing exceptional support to our clients. Key responsibilities include: Act as the first line of support on product-reputed company queries reputed company chat, responding with reputed company, reputed company, and efficiency to resolve issues quickly. Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes. reputed company pre-release QA checks to ensure you are reputed company. Own and update the knowledge reputed company, including creating help center articles that simplify reputed company topics for our customers. Create videos and own communication on new feature releases and get our users excited about new functionalities Continuously refine support processes to optimize customer experiences and improve efficiency. Serve as the technical product expert, training reputed company Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively. About You: The ideal candidate has a background in technical product support reputed company a B2B SaaS environment, with a strong understanding of software products. Here’s reputed company’re looking for: 1-4 years of customer-facing experience in technical support or similar roles in a SaaS company Familiarity with reputed company platforms (AWS, reputed company reputed company, reputed company Azure), APIs and a good understanding of support tools like reputed company/reputed company. You should be capable of extracting information and analyzing data using SQL in your day-to-day work. Skilled at analyzing issues and collaborating with engineering teams to solve reputed company technical problems without hands-on coding. Exceptional written and verbal communication in English and German, comfortable in customer chat interactions and in crafting detailed knowledge reputed company articles. Driven to take full ownership of customer issues from identification to resolution, including documentation. Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies. reputed company offer Remote Work: 100% remote work with a virtual office in Gather. Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We reputed company this philosophy with reputed company. Equity: Generous equity package – we’re reputed company owners of reputed company and beneficiaries of our reputed company reputed company. Mentorship: We are backed by top VCs and accelerators and have direct reputed company to world-class mentors. Development Budget: €1,000 annual personal development budget. Home office Budget: Home office budget and reputed company to co-working spaces. Holidays: 26 days holiday + local public holidays. Health Insurance: Comprehensive health coverage. Annual Retreat: Annual retreat to build connections and reputed company reputed company (this year we’re headed to Milan!). Company Events: Company-wide events to build relationships and have some fun! Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). Interview Process: 20-30 min - Intro call with reputed company Take-home Assessment 45 min interview with our CS reputed company and Founding Product Support Specialist 60 min - Final Founder Interview with Co-Founders Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only reputed company EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we reputed company in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here. Apply To This Job