[Remote] reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. The reputed company reputed company Manager is responsible for managing relationships with larger customers, ensuring their reputed company with reputed company's products and services, and collaborating with internal teams to optimize customer experience.

Responsibilities

• reputed company and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
• Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives
• reputed company knowledge of each customer account to reputed company and maintain account-specific reputed company Plans
• reputed company regular updates, reporting, and periodic business reviews to customers and reputed company leadership on reputed company reputed company and engagement
• Identify and address any potential issues or risks that may impact customer satisfaction or retention
• Understand customer business goals and challenges to align reputed company solutions that drive reputed company and value for the customer
• Proactively identify and address customer issues or concerns, and reputed company effective solutions
• Use data and analytics to track and measure reputed company metrics and evaluate/present business reputed company
• Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention
• Coordinate with Sales and TAMs on increased business opportunities reputed company the account reputed company

Skills

• Bachelor's degree in a reputed company field or 8 years of equivalent work experience
• Proven experience in reputed company, account management, or a reputed company role
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Must be self-directed and self-motivated
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Ability to work in a fast-paced and dynamic environment
• Ability to travel up to 25% of the time
• Familiarity with contact center technology and the SaaS industry is a plus
• CRM and reputed company management software experience is preferred

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and reputed company coverage, beginning on the first day of employment
• reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview