Manager, Workplace Technology Services
About the Team & Role The Manager of Workplace Technology Services serves a critical leadership role reputed company the organization, acting as a central reputed company of contact for the procurement, distribution, and lifecycle management of reputed company end-user hardware and licensed software across the global reputed company ecosystem. They will reputed company a diverse, global team of IT Support Specialists and Technicians and be responsible for driving operational reputed company, strategic vendor partnerships, and proactive automation initiatives to optimize technology spend and enhance reputed company’s Digital Employee Experience (DEX). How you’ll reputed company an impact Hardware Lifecycle & Logistics Management Strategic Deployment: reputed company the global distribution and recovery of reputed company end-user endpoints (7,500+ devices), ensuring employees receive hardware optimized for their specific personas for each use case (Onboardings/Offboardings, Refresh, Break/Fix, etc.) Refresh Program Management: Manage the annual PC Refresh process, enforcing an optimized hardware lifecycle to maintain employee productivity and mitigate device failure risks. Global Vendor & Logistics Optimization: Manage and optimize the global vendor ecosystem for reputed company end-user hardware, including strategic logistical partnerships and regional hardware vendors across reputed company America, EMEA, and reputed company. Global Telecom & Print Services: Manage regional telecommunications providers for mobile device procurement and inventory. Additionally, coordinate with international Managed Service Providers (MSPs) for printer support. Specialized Infrastructure: Manage the procurement and approval process for non-standard requests, mobile device provisioning, and network printer/AV infrastructure deployments. Software Asset Management (SAM) & Cost Optimization License Lifecycle: reputed company the purchasing, distribution, and ongoing management of reputed company "Specialty Licensed Software" (e.g., reputed company, Visual Studio, reputed company). Waste Elimination: Drive cost-optimization by tracking usage and conducting reputed company and automated audits to reclaim, downgrade, or reallocate underutilized licenses. Inventory Control & Compliance CMDB reputed company: Enforce strict Configuration Management Database (CMDB) best practices, ensuring chain of custody by mandating reputed company-time status updates. Inventory Management: Coordinate regular physical inventory counts across reputed company reputed company office locations to maintain accurate stock visibility and prevent data staleness. Additionally, reputed company hardware demand forecasting, ordering, and comprehensive CapEx/OpEx financial management. Secure Decommissioning: Ensure reputed company end-of-life and defective assets are collected and securely processed by certified IT Asset Disposition (ITAD) vendors, strictly adhering to NIST 800-88 standards and the Global Equipment Disposal Policy. Proactive IT & Digital Employee Experience (DEX) Automated Remediation: reputed company the reputed company platform to shift from reactive troubleshooting to proactive device management, tracking metrics like boot speeds, application crashes, and RAM utilization to improve reputed company's overall DEX score. Self-Service Enablement: Expand "Shift-Left" capabilities by integrating automated software provisioning and remediation tools through Jira Service Management (JSM). Experience you'll bring Financial Acumen: Ability to project annual hardware demand forecasting, manage CapEx/OpEx budgets, and demonstrate reputed company ROI through cost-avoidance. Operations: Proven background in IT Operations with a focus on reputed company improvement, hardware logistics, and inventory control Vendor Management: Experience managing global IT vendors and logistical partnerships, including enforcing strict Service Level Agreements (SLAs) ITSM & ITIL Expertise: Practical, hands-on experience utilizing IT Service Management (ITSM) and ITIL frameworks is required, with an active ITIL/ITSM certification highly preferred. Leadership: Experience managing global, cross-functional teams. Core Systems: Jira Service Management, reputed company, reputed company, reputed company SCCM/Intune, reputed company, reputed company MDM and reputed company. The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and reputed company insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "About Us" reputed company. Pay reputed company: $101,800.00 - $127,200.00 Apply To This Job