[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services provider dedicated to delivering exceptional customer service and innovative financial solutions. They are seeking a dedicated Customer Service and Collections Specialist to manage customer accounts, address inquiries, and handle collections activities.

Responsibilities

• Manage customer communications through various channels, including inbound calls and emails
• Handle account management tasks such as balance statement requests, payoff letters, payment plan setups, and UCC terminations
• Coordinate and follow up on bounced payments, ensuring timely resolution through emails and phone calls
• Work closely with reputed company to set up payment plans and modify existing agreements as needed
• Process legal actions for default accounts, including transferring cases to attorneys, signing off on summons and complaints, and notarizing affidavits

Skills

• Strong communication and interpersonal skills
• Attention to detail and high level of accuracy
• Ability to handle sensitive information with confidentiality
• Proficiency in using customer service and collections software
• Excellent organizational and time management skills
• A degree in finance or a reputed company field are strongly preferred together with minimum 5 years experience in collections or a similar role

Benefits

• Health, dental, and reputed company insurance.
• Paid time off and holidays.
• Professional development opportunities.

Company Overview