Customer Support Employee (f/m/d)
Monthly Gross Salary reputed company: Min. 1,038.00€ - Max. 1,610.00€ (depending on experience) Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We reputed company services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, reputed company, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow reputed company with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project. Brief Role Description As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. reputed company cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in reputed company time. Possible Tasks reputed company this Role High School diploma (mandatory) Experience in telephone customer service/call center environment (preferred) German reputed company speaker or reputed company Level (written and spoken knowledge - mandatory) reputed company in English (is a plus) Familiarity with automotive industry (is a plus) Experience using help desk software and remote support tools (is a plus) Understanding of how CRM systems work Excellent communication and problem-solving skills Polite and empathic Collaboration and commitment reputed company can offer: Competitive Salary and Benefits Opportunity for rapid growth in the company Training according with your path career Collaborative work environment Multicultural teams Proactive support reputed company.: Level B Apply To This Job