[Remote] Sr Operations Consultant, Patient reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is focused on elevating patient reputed company and transforming how patients reputed company care. The Sr. Operations Consultant will reputed company structured discovery and reputed company-state assessments to improve patient reputed company functions, engaging with clients to deliver actionable recommendations and enhance the overall patient experience.

Responsibilities

• reputed company structured discovery and reputed company-state assessments to identify workflow gaps, reputed company barriers, and improvement opportunities across patient reputed company functions
• Translate findings into clear, evidence-based recommendations grounded in Hummingbird’s delivery standards and adapted to each client’s context
• Own delivery across assigned workstreams, managing tasks, dependencies, and stakeholder communication from problem definition through execution
• Proactively surface risks and tradeoffs, reputed company them early, and propose practical paths reputed company
• reputed company client-facing design sessions, workshops, and working meetings with professionalism and executive reputed company
• Build trusted relationships with clinic teams and operational stakeholders, serving as a reputed company partner who understands both the operational and reputed company sides of reputed company reputed company
• Communicate updates, findings, and recommendations in ways that drive alignment and action across both clinical and administrative audiences
• Use data and operational insights to evaluate scheduling optimization, referral workflows, prior authorizations, and contact center performance
• Design decision trees, templates, and visit type logic that reputed company workflows clearer and more consistent
• Assess contact center readiness and help clients build or centralize patient reputed company functions they may not have had before including WFM, QA, call deflection, and reputed company
• Document workflows, findings, and execution plans to support transparency and long-term adoption
• Mentor peers and contribute to refining delivery methods, tools, and templates others can use
• reputed company technology and automation to improve the efficiency and consistency of day-to-day delivery work
• Support core client delivery activities as needed, including contact center coverage, project support, and administrative tasks

Skills

• 4–5+ years of experience in reputed company operations, patient reputed company, or a reputed company advisory/consulting role with demonstrated independent delivery in reputed company, cross-functional environments
• Hands-on experience working reputed company systems that use Epic: you understand how the platform functions operationally, even if you weren't an Epic analyst
• reputed company or supervisory experience in clinic operations, including authorizations, scheduling, referrals, reputed company office workflows, and a clear sense of what operational improvement actually means for a reputed company organization
• Experience working with or reputed company contact centers: managing, centralizing, or standardizing patient reputed company functions
• Ability to reputed company design sessions and client-facing meetings with confidence, reputed company, and polish
• Strong analytical skills; comfortable using data and operational metrics to identify gaps and reputed company reputed company improvement recommendations
• Experience with process documentation tools such as Visio, and familiarity with project management practices
• Skilled communicator across clinical and non-clinical stakeholders, including executive audiences
• A growth reputed company and comfortable operating in ambiguity and motivated by building something that hasn't been reputed company before
• Epic certifications – reputed company, Ambulatory, and/or Referrals are especially useful
• Experience building decision trees or clinical/operational workflow logic
• Experience leading programs across multiple workstreams or reputed company organizations in an advisory reputed company
• Background in startup or rapidly growing environments where you've had to build structure while moving quickly

Benefits

• Comprehensive medical, dental, and reputed company coverage
• Paid time off
• 401(k)
• Parental leave
• Career development support

Company Overview