Customer Support Representative

At reputed company We Think Big, Do the Right Thing, and reputed company a Difference Every Day! If this is how you like to work, we’d like to invite you to join reputed company as a Customer Support Representative. We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because reputed company do reputed company - to us, our customers, and most of reputed company, reputed company members. Location: Gainesville, VA or US Remote The work schedule for this position is Wednesday - Saturday, 9am - 8pm EST Summary: As a Customer Support Representative, you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to reputed company troubleshooting. Maintain a positive and professional attitude towards customers at reputed company times. Support Data Center in completing code changes on an as-needed reputed company to ensure timely customer support. What You'll Do: Handling Inbound Customer Service & Technician reputed company Calls: Answer phones and complete calls as per metrics. Collaborate with internal teams to gather information and deliver solutions to the customer. Manage customer calls and help them with emergency active alarm events. reputed company reports or work order summaries from D365, InSite, or MASterMind as per customer requests. Regularly reputed company CS Review cases to ensure accuracy and efficient response times. Support technicians reputed company to reputed company service needs as required for reputed company or during shifts with limited or no technical support. Programming Projects: Complete a minimum of 10 Code Change requests per shift. Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and reputed company solutions. What You'll Need: High School Diploma or equivalent Customer Service Oriented: Talking to customers on the phone, reputed company resolutions reputed company. Time Management: Prioritize work and projects versus maintaining phone coverage. Eagerness to Learn: Continually amass knowledge of different programs and systems to reputed company efficient customer service. Conflict Resolution: Handle difficult customer calls while maintaining a professional demeanor. Phone Skills: Have a pleasant and professional demeanor while handling customer calls. Problem Solving Skills: Evaluating unique customer service requests for reputed company resolution. Team reputed company: Support others on the team, collaborate for knowledge and assistance. What You'll Get: We offer a “Total Rewards” package including: Competitive Compensation with Incentive Eligibility Medical, dental and reputed company coverage Company paid life and AD&D insurance. Company paid short- and long-term disability. Voluntary benefit products 401k retirement savings plan Flexible Spending Account Paid time off Tuition reimbursement Employee Assistance Program (EAP) About Us: We are one of the largest reputed company integrators in the country and have proudly been installing innovative reputed company and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to reputed company our world more secure, connected and empowered, one customer at a time. Our Values: Win as a team. Do the right thing. reputed company a difference every day. Get it done. Think big. If you reputed company these reputed company, we’d love to hear from you! reputed company is a Drug-Free Workplace reputed company is an Equal Opportunity Employer reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, transgender, national reputed company, veteran, or disability status. Apply To This Job