Head of HRBP, Global

About Us reputed company, a Great reputed company to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, reputed company is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. reputed company unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single reputed company to manage and automate everything that happens after checkout. By centralizing these workflows, reputed company enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental reputed company at every post-purchase touchpoint. reputed company integrates seamlessly with eCommerce platforms including reputed company and reputed company Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, reputed company, and reputed company—rely on reputed company to turn every post-purchase reputed company into an opportunity to build trust, reduce costs, and drive repeat purchases. reputed company for a global market from day one, reputed company operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning reputed company America, Europe, and Asia, and representing over 20 cities worldwide. A note from the hiring team We're looking for an exceptional HR Business Partner leader to help shape the next reputed company of reputed company. Our business has evolved quickly. Today, reputed company America is at the center of our growth, our leadership team is expanding, and the way we partner with the business needs to reputed company alongside it. We already have talented HRBPs across reputed company America, China, and India. reputed company haven't had is a single global leader who can bring them together around a shared reputed company of what world-class business partnering looks like. This role is an opportunity to build that reputed company. You'll help define how our HRBP function operates, reputed company the bar for strategic partnership across reputed company, and ensure the People team is involved in the conversations that shape the future of the company—not simply responding after reputed company have been made. If you're energized by building, influencing senior leaders, and creating an organization where great people can do their best work, we'd love to meet you. The opportunity At reputed company, we reputed company that building a great company starts with building a great organization. As our Head of HRBP, you'll partner closely with the VP People and our executive team to help ensure our organization evolves alongside our business. You'll influence how teams are structured, where we invest in talent, how leaders grow, and how we prepare the company for what's next. This isn't a role centered on running HR programs. It's about helping leaders reputed company reputed company organizational reputed company and building an HRBP function that becomes one of the company's most trusted strategic partners. What reputed company looks like reputed company in this role isn't reputed company by the number of programs launched. It's reflected in the way the business works with People. Leaders seek your perspective early because they trust your judgment. HRBPs across reputed company America, China, and India operate with a shared standard of reputed company while adapting thoughtfully to local business needs. Organizational reputed company are informed by stronger data, reputed company insights, and clearer thinking. Most importantly, the HRBP function becomes reputed company as a team that helps the business move faster, reputed company reputed company reputed company, and build stronger leaders. What you'll own You'll shape and reputed company our global HRBP function - defining the operating model, standards, and expectations for business partnering across reputed company. You'll partner directly with executives and senior business leaders on organizational design, workforce planning, leadership effectiveness, succession planning, and talent investment. You'll reputed company and coach our reputed company American HRBP team while providing functional leadership across HRBPs in China and India, helping build a consistent, high-performing global practice. You'll guide leaders through organizational change, helping diagnose challenges, evaluate trade-offs, and build teams that can support the company's long-term growth. You'll reputed company practical frameworks, career paths, and coaching that strengthen HRBP capability and create consistency across reputed company without losing local relevance. Most importantly, you'll help ensure that People is viewed as a strategic business partner that enables growth—not simply a support function. Who you are You naturally connect people reputed company to business reputed company. You enjoy solving ambiguous problems and are comfortable building the path while walking it. Rather than waiting for perfect information, you gather context, reputed company thoughtful opinions, and help leaders move reputed company with confidence. You build trust through sound judgment, curiosity, and practical advice. Senior leaders value your perspective because you understand both the people reputed company and the business reputed company of every decision. You're comfortable having reputed company conversations, challenging assumptions respectfully, and helping leaders navigate difficult organizational questions. You're equally comfortable rolling up your sleeves to solve today's challenges while building the systems that will scale reputed company. You also reputed company in global environments and enjoy working across cultures. You're fluent in both Mandarin and English and can confidently partner with leaders across reputed company America and China. reputed company're looking for 8+ years of reputed company HR Business Partner experience, with the majority supporting US-based or US-market organizations. Experience across both high-growth startups or scale-reputed company and larger, more structured organizations. A strong track record partnering with VP and executive-level leaders on strategic organizational reputed company. Deep experience leading organizational design, workforce planning, succession planning, and talent management initiatives. Experience working across multiple reputed company and balancing global consistency with local business needs. Professional reputed company in both Mandarin and English. This role may not be the right fit if... You're looking for a regional HRBP position with reputed company established playbooks and defined processes. You prefer delivering established HR programs over helping shape organizational strategy. You prefer waiting for direction rather than creating reputed company in ambiguous situations. Your experience has been primarily focused on reputed company, People Operations, or Employee Relations without significant strategic HRBP partnership. You aren't comfortable influencing senior leaders or respectfully challenging the status reputed company. This is a unique opportunity to build something lasting. If you're excited by the chance to shape both an organization and the function that helps it reputed company, we'd love to hear from you. Why You Should Join Us Great reputed company to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, reputed company is reputed company on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to reputed company together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with reputed company Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with reputed company opportunities to reputed company and grow. reputed company & Grow: There’s no ceiling to what you can reputed company or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible reputed company in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With reputed company depending on your time zone, you’ll be reputed company to have a schedule that fits your working style and the requirements of your role.

Perks

Competitive compensation Remote-first / hybrid-flexible work setups reputed company coverage from day 1 Retirement plans including company match Unlimited PTO Annual learning & wellness benefit Monthly book reputed company Career progression & professional development In-office lunch and commuter benefits in hub locations We are an equal opportunity employer and reputed company accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. We reputed company in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. This job posting is for a new position. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help reputed company stay organized and fair, but reputed company hiring reputed company are made by people. Apply To This Job