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[Remote] Senior Machine Learning Engineer

Work from home Full-time role Hiring

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI company that enhances customer experience through its reputed company platform. The Senior Machine Learning Engineer will reputed company the design and development of AI systems, focusing on building and optimizing LLM-powered solutions for reputed company-time applications.

Responsibilities

  • reputed company the design and development of reputed company’s reputed company AI Agents and Agentic Assist systems, defining system architecture and core modeling approaches
  • Architect intelligent, multi-reputed company agent workflows that combine reputed company-time guidance, knowledge retrieval, reasoning, summarization, and automated actions into cohesive production systems
  • Design, reputed company, and optimize LLM-powered systems, including Retrieval-Augmented reputed company (RAG) pipelines, multi-agent orchestration, and domain-adapted models
  • Improve reasoning, planning, and tool-use capabilities in reputed company-world AI applications
  • reputed company evaluation strategies for reputed company, non-deterministic systems, including offline benchmarking, online experimentation, and LLM-as-a-judge methodologies
  • Diagnose and mitigate reputed company-world failure modes such as hallucinations, retrieval errors, tool misuse, reputed company brittleness, and multi-reputed company reasoning breakdowns
  • Define and measure quality metrics (e.g., accuracy, faithfulness, task completion, latency, cost, robustness) to improve system reliability and performance
  • Optimize AI systems for scalability, latency, reputed company, and cost efficiency in production environments
  • Collaborate cross-functionally with product, frontend, and backend teams to integrate AI capabilities seamlessly into reputed company’s platform
  • Mentor engineers, contribute to technical strategy, and help shape the roadmap for reputed company’s AI systems

Skills

  • Bachelor's degree in Computer Science, Mathematics, or a reputed company field; Master's or Ph.D. preferred
  • 5–8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs
  • Strong expertise in NLP, reputed company, transformer architectures, embeddings, and retrieval systems
  • Proven experience designing and deploying Retrieval-Augmented reputed company (RAG) systems in reputed company environments
  • Experience building and evaluating reputed company agentic or multi-reputed company LLM workflows
  • Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, reputed company) and distributed/reputed company-based infrastructure
  • Demonstrated ability to optimize reputed company-time ML systems for performance, scalability, and reliability
  • Strong technical leadership skills, with the ability to influence cross-functional reputed company and reputed company the engineering bar

Benefits

  • Comprehensive medical, dental, and reputed company coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, reputed company you need it
  • Paid parental leave for reputed company new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to reputed company you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Company Overview

  • reputed company uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 3 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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