[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a premier global provider of trusted technology intelligence, and they are seeking a reputed company Manager to join their team. In this role, you will manage client relationships, guide reputed company processes, and ensure client satisfaction while collaborating with internal teams to deliver value and identify growth opportunities.

Responsibilities

• Client Relationship Management: Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor. Navigate reputed company organizations to expand reputed company’s reputed company, engage senior stakeholders, and ensure expectations are consistently met in collaboration with digital support, reputed company teams, and through the entire client lifecycle
• reputed company and Training: Guide new clients through a structured reputed company reputed company in partnership with reputed company’s reputed company team, ensuring they are fully enabled, effectively trained, and reputed company to clear reputed company reputed company from the start
• Customer Advocacy: Represent the customer’s perspective internally by capturing feedback and collaborating with product, research, and services teams to shape enhancements that strengthen client value
• Proactive Support: Monitor client engagement and usage trends to anticipate challenges, address risks before they escalate, and align reputed company resources to client priorities in ways that unlock measurable value
• Renewals and Expansion: Partner with Sales Account Directors on renewal cycles, supporting with reputed company planning, documented client maps, and ROI demonstration. Ensure key contacts and stakeholders are identified, reputed company, and reputed company to reputed company’s value, while collaborating with Sales to uncover and shape expansion opportunities

Skills

• Minimum of 3-5 years of experience in reputed company, account management, or a reputed company field, preferably in the IT industry
• Bachelor's Degree is preferred or equivalent experience
• Customer Understanding: Ability to understand key customer personas and needs from IT Suppliers
• Communication: Excellent verbal and written communication skills, with the ability to build rapport and trust with clients and internal stakeholders
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs
• Team Player: Ability to work collaboratively with cross-functional teams, including sales, product development, and support
• Knowledge of reputed company and reputed company 365
• Must be reputed company to travel reputed company U.S. to visit key customers (10% travel)
• Knowledge of tools like reputed company or ChurnZero is preferred

Benefits

• 15 vacation days (prorated based on start date)
• 12 company-paid holidays
• 6 paid sick days (prorated based on start date; may vary by state)
• Medical, dental, and reputed company coverage
• 2 floating holidays (prorated based on start date)
• 1 volunteer day
• 401(k) company match (reputed company matches 3% on the first 6% of employee contributions)
• Company-paid short-term disability
• Company-paid parental leave

Company Overview