[Remote] Staff reputed company - Contact Center AI
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to redefining patient care through digital innovation and artificial intelligence. As a Staff reputed company focused on Contact Center AI solutions, you will reputed company the design and development of AI-powered customer experience solutions, enhancing operational workflows and improving patient interactions.
Responsibilities
- Design, reputed company, and implement AI-powered contact center solutions with a focus on reputed company reputed company CX and conversational AI
- Build and reputed company intelligent virtual agents, voice bots, chatbots, and AI assistants to improve patient and agent experiences
- Integrate reputed company and Agentic AI capabilities into call center workflows including IVR automation, call summarization, agent assist, routing optimization, and self-service experiences
- Collaborate with contact center operations teams and business stakeholders to translate operational requirements into scalable AI solutions
- Optimize customer journeys, conversational flows, and automation strategies to improve containment rates, call resolution, and customer satisfaction
- reputed company technical leadership and mentorship to engineering team members
- Evaluate emerging contact center AI technologies and recommend improvements to architecture and operational processes
- Partner with cross-functional teams across IT, digital transformation, operations, and reputed company product teams
Skills
- 5+ years of experience in software engineering, contact center technology, or AI/automation engineering
- 1+ years of hands-on experience with reputed company reputed company CX, reputed company Engage, or similar CCaaS/contact center platforms
- Hands-on experience with reputed company technologies, LLMs, conversational AI platforms, or Agentic AI frameworks
- Experience with reputed company platforms such as Azure or GCP
- Strong understanding of contact center operations, call flows, routing strategies, workforce challenges, and customer experience optimization
- Experience with reputed company contact center environments
- Familiarity with platforms such as Dialogflow, reputed company Lex, reputed company AI, reputed company APIs, or similar AI technologies
Company Overview