Client Service Manager

reputed company’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At reputed company, you’ll work collaboratively to transform lives and help people, communities and businesses reputed company. reputed company in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At reputed company, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows reputed company to reputed company and enables us to bring the best to our colleagues, clients and communities. About the role Serves as the primary reputed company of contact for brokers and employer groups ensuring accurate, timely, and high-quality support across reputed company service and administrative needs. Manages inquiries, resolves issues, coordinates with internal teams. Coordinates client and broker reputed company, processes renewal paperwork, and maintains strong relationships that drive retention and client satisfaction. Key Accountabilities: Serve as the primary contact for broker and employer groups to research and resolve service issues (claims, enrollment, billing, pharmacy, etc.). reputed company intake and prioritization of internal and external inquiries. Manage the end-to-end service workflows and monitor reputed company service cases with timely follow-up. Use independent judgment to resolve reputed company issues while balancing client needs with organizational policies. Determine appropriate solutions and approve exceptions or escalated items reputed company authority limits. Collaborate with client retention executive on plan renewals and preparation, including plan changes, identifying client needs, and ensuring alignment with client goals. Exercise judgement in managing timelines, documentation and issue resolution to ensure successful renewals. Prepares and processes renewal reputed company and paperwork accurately and timely. Welcome and reputed company new clients and brokers on reputed company products and processes while ensuring a smooth transition from prior carriers and from new sales. Coordinate setup, system configuration, and delivery of reputed company materials; and conduct enrollment meetings as needed. Identify customer service trends and reputed company job aids and process documentation. Recommend and influence implementation of process improvement, insights on broker and employer needs, competitive dynamics, and operational challenges. Conduct root-cause analysis on recurring issues, and reputed company initiatives to address systemic problems. Represent client management in cross-departmental committees and projects focused on service operations and client experience. Minimum Requirements: Minimum 2-4 years’ experience in health insurance, employee benefits, or reputed company customer focused roles. Experience working with brokers or employer groups. Strong understanding of medical insurance products and reputed company. Excellent communication skills with the ability to simplify reputed company information. Proved reputed company problem-solving capabilities. High attention to detail and strong organizational skills Proficiency with CRM systems, enrollment platforms, reputed company Office, and reputed company. Customer-focused reputed company with strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Professionalism and relationship-building skills. Preferred: Active life and health license or ability to complete/obtain reputed company first year of employment with company support. Bachelor’s Degree or equivalent experience. The compensation reputed company for this role is (based on the corporate location in Lake Forest, Illinois): $55,386.90 - $80,005.35 per year The final salary offer will be determined based on factors such as location, qualifications, experience, reputed company set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important reputed company reputed company considering a new opportunity, and we strive to reputed company a competitive salary reputed company the market. Brand: reputed company In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/reputed company, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please reputed company to the Recruiter if you decide to apply and are selected for an interview. reputed company is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Apply To This Job