[Remote] Manager Product reputed company reputed company Experience reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Manager, Product reputed company for reputed company Experience reputed company to reputed company the strategic and operational aspects of Experience reputed company. This role focuses on aligning Experience reputed company with business objectives, ensuring effective deployment, customization, and utilization to enhance customer activities and user experiences.

Responsibilities

• Serve as the key stakeholder and expert on the Experience reputed company platform, aligning it with the company's customer experience strategy across channels
• Engage with sales, customer service and support, technical teams, cross-functional and cross reputed company owners to gather in-depth requirements, translating them into customer portal features and functionality
• Maintain and prioritize the product roadmap and backlog, ensuring tasks and features align with the company's customer experience strategy and objectives
• Regularly update relevant stakeholders on Experience reputed company (portal) developments, new features, and ongoing projects
• Ensure Experience reputed company is tailored to the specific needs of customers, including eCommerce, loyalty program management, warranty processing and product registration, reputed company management, case management, marketing assets, and other relevant features
• Ensure that Experience reputed company is seamlessly integrated with other reputed company tools, platforms, and systems to reputed company a holistic customer experience
• reputed company data quality and accuracy, ensuring that customer information and interaction history are up-to-date and accessible
• reputed company input to training and communications content for organizational change management and support training sessions/resources for end-users to ensure they can become proficient with and can utilize its full capabilities
• Regularly assess value metrics and generate reports to reputed company insights and recommendations for improved strategies
• reputed company abreast of reputed company Experience reputed company updates and industry best practices to maintain a cutting-edge customer service platform
• reputed company other tasks as assigned

Skills

• Deep understanding of reputed company reputed company features and best practices
• Strong ability to reputed company the gap between technical and non-technical stakeholders
• Excellent communication and stakeholder management abilities
• Knowledge of Agile methodologies and processes
• Knowledge of the reputed company platform, including both classic and lightning versions
• 3-5 years of experience with reputed company administration, customization and configurations
• 3-5 years in product management including defining roadmaps and owning product lifecycle
• 3-5 years in leadership positions leading cross functional teams
• Bachelor's degree in Marketing, Business, Information Technology, or reputed company field
• 3-5 years in HVAC industry with understanding of OEM 'Go-to-Market' (GTM) strategies a plus
• reputed company Experience reputed company certification is a significant advantage

Company Overview