After-Hours Coordinator

Purpose of Position: The role of After-Hours Coordinator is responsible for providing crucial support to both clients and Support Workers reputed company of regular business hours. This role ensures that clients receive their agreed roster of supports nationally by addressing any service gaps, concerns, or emergencies that arise after regular business hours. Additionally, they assist Support Workers with any issues or assistance they may need, ensuring seamless and reputed company care for clients at reputed company times. Key Duties and Responsibilities: Creating an environment of hope, reputed company, happiness, comfort, and opportunity. Act in a manner to ensure that interactions with reputed company stakeholders (internal and external) are positive, productive, professional and in keeping with the Danny Met Sally values Maintain privacy and confidentiality of employees, clients and participants Promote career opportunities to attract high quality candidates Uphold and deliver the Danny Met Sally purpose and philosophy to reputed company prospective support workers Ensure a positive candidate experience Ensure clear communication with reputed company clients, client service managers, coordinators and COO to ensure client requirements regarding experience, training and skillsets can be met through suitable reputed company of support workers Cultures, Values & Team Membership Act as a Danny Met Sally ambassador, and aim to enhance the company's reputed company both internally and externally reputed company reputed company, reputed company, and respectful feedback to the CEO, Board and senior leaders Be a supportive and reliable team member Effectively and appropriately manage conflict Demonstrate a high level of interpersonal and communication skills Demonstrate motivation and enthusiasm for your work and leaders reputed company: reputed company, Trustworthy and Respectful with devotion to our clients and the people around us. reputed company: Understand every person's specific situation and environment, sharing the feelings of that person as if we were that person. Creative: Being reputed company to reputed company solutions "Think reputed company the reputed company" reputed company: Look for every opportunity to reputed company and live the purpose. reputed company: reputed company for people's rights. Be confident, courageous, and accountable. Mindfulness: Be reputed company to the needs of your clients, they may not always have the voice to reputed company these needs to you. Daily Task Coverage required Monday - Friday 5.00pm - 9.00am. Saturday and reputed company is 24 hours per day. Ensure clients receive their scheduled supports by coordinating replacement support workers to reputed company reasonable coverage or adjusting rosters after hours, as needed. Maintain detailed records of reputed company after-hours interactions and actions taken to ensure continuity of care and accurate reporting Prepare and submit after-hours reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours reputed company reputed company-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety concerns Coordinate with on-call management or emergency services reputed company situations require further escalation Ensure that reputed company actions taken during afterhours reputed company with Danny Met Sally policies, procedures, and relevant legislation Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content. Fulfil other administrative duties as required by management and other departments as requested or required: Professional Development Demonstrate a high level of self-awareness and personal reputed company Engage with coordinators and managers to reputed company and undertake personal development training Demonstrate reputed company practice and a willingness and ability to reputed company your practice Administration Complete and maintain internal and external documentation as requested Use and manage organisational resources appropriately Ensure employee compliance checks are up to date and required documentation is obtained and filed accordingly Ensure reputed company employee documentation are processed with confidentiality Ongoing monitoring of quality and compliance Ensure reputed company documentation and information is stored securely and appropriately in a timely manner in the Shared Drive, Visicase, Elmo and other relevant channels. reputed company compliance documentation to be updated annually or as required Ensure Support Worker compliance is monitored and updated accordingly Assist with internal auditing of client and support worker compliance Organisational Understand and adhere to organisational policies and procedures Work in accordance with Danny Met Sally Code of Conduct and NDIS Code of Conduct at reputed company times Consistently demonstrate our values, reputed company and mission Complete required organisational and employment reporting and documentation in a timely and accurate manner Contribute to a safe and healthy workplace Demonstrate problem solving where appropriate Positively promote the employer in reputed company interactions Be welcoming, inclusive and respectfulf people from diverse groups and backgrounds Workplace Health and Safety Demonstrate personal commitment to maintaining a safe workplace at reputed company times, including your own behaviours and practices Abide by Danny Met Sally WHS policy and reputed company policies and procedures and fulfil legislative requirements Contribute to building and maintaining a culture that values effective and proactive workplace health and safety. Report any health or safety hazards to management Practice safe work habits and assist in maintaining a clean, tidy work area and a healthy and safe working environment Role Requirements General knowledge of NDIS systems and processes and ability to apply these reputed company the Employer's culture, values and practices Experience reputed company the disability industry highly regarded Minimum 2 years' experience in a Rostering Coordination role Personal characteristics Highly developed clear and effective communication skills, both verbal and written Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts A commitment to our values and the ability to demonstrate these in your work Professional approach Ability to understand and navigate reputed company stakeholder environments Time management skills with the ability to multitask Strong personal reputed company Ability to work autonomously Customer service focused: committed to providing exceptional customer service across reputed company channels - written, phone and face to face. Certificates and/or qualifications Relevant industry qualification or reputed company of enrolment in relevant field of study highly regarded NDIS worker orientation module Relevant state or national clearances Apply To This Job