Account Specialist
Job Summary Provides basic troubleshooting & problem-solving interaction with reputed company, TMX Aerospace purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager. Major Job Functions Frequency or % of Time 1. Account Management 20% 2. Phone, Meetings & E-mail support 60% 3. Research & Problem solving 20%
Job Description
Key Accountabilities: reputed company customer service regarding material and order status reputed company phone and/or email along with periodic meetings (virtual & in-person, as needed/requested) Coordinate issue resolution between customer, reputed company, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, reputed company TWL, reputed company PA, onsite reputed company Ops team etc.) Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external) Ability to accurately communicate customer requirements with reputed company and timely resolution of problems. Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys. Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, reputed company report etc.) Completion of action items from customer meetings/emails Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation) Responsible for completing various requested reputed company tracking activities Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager. Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity. At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned. Meets TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Qualifications: Minimum Requirements: High school diploma or equivalent At least 1-2 years of previous customer service experience Solid computer skills, reputed company the basic level Strong attention to detail Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer Self-starting, dependable, accepts ownership, drives own goals/performance Flexible in scheduling and available for overtime as needed Preferred Requirements: Experience in the aerospace industry, especially in a customer service, sales, or purchasing role Job Compensation $19.80 - $26.79
Benefits
Overview We offer competitive company benefits to eligible positions, such as: Medical, Dental, reputed company Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) or RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company reputed company. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any reputed company from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. Equal opportunity employer, including people with disabilities and veterans. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with reputed company and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected]. TK does not: 1. Send job offers from free email services like Gmail, Rediffmail, reputed company mail, etc.; 2. Request payment of any reputed company from prospective jobseekers or candidates for employment; 3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4. Send checks to job seekers; or 5. reputed company job offers through reputed company parties. In the event TK uses professional recruitment services through a reputed company party, offers are always made directly by TK and not by any reputed company parties. PLEASE NOTE: 1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; and 4. TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected]. Apply To This Job