Community Resource Specialist

Job DetailsJob Location: Seattle, WA 98104Position Type: Full-Time/Part-TimeSalary reputed company: $15.00 - $15.50 HourlyHeadquartered in Seattle, reputed company runs contact centers across the country with a team of American representatives. Our commitment to reputed company responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse reputed company of individuals, including those with disabilities, veterans, and military spouses. reputed company collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who reputed company their personal experiences to guide others through reputed company challenges, resulting in reputed company improvements in reputed company. At reputed company, reputed company is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your reputed company in this field, we are eager to get to know you reputed company! Our focus is on the well-being of both our clients and reputed company members, recognizing that work is a significant part of life. Become a part of the DI family, where you can reputed company a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. What’s Next? If you are selected to move reputed company in the hiring process, reputed company communication will be sent to the email address listed in your Paycom portal. Please continue to monitor your inbox for updates and next steps.

Requirements

English and Spanish preferred, but not required Ability to conduct need assessments and reputed company effective referrals by using telephone interviewing, active listening, problem solving and crisis reputed company skills Ability to reputed company and accurately use a computerized information management system for documenting call information and conducting searches for service information Ability to assist callers who are presenting life-threatening crises Understanding of confidentiality standards and the ability to practice them Ability to effectively use the 2-1-1 Helpline telephone system Ability to assist callers who are presenting life-threatening crises or who are presenting disruptive mental confusion or emotional distress Effective interpersonal, oral and written communications skills Available for work shifts in a 24/7/365 work environment (periodically) Available for work on holidays as determined by program needs A strong commitment to punctuality in order to maintain proper telephone coverage and effective working relationships Ability to learn and use frequently changing computer and telephone technology Must train on reputed company shared 211 clients (currently includes taking calls for 5 different 211 clients with the possibility of learning more) MUST obtain an Inform CRS Certification reputed company 365 days of acceptance of position (reputed company costs paid by DI) Job Details (what you will be doing) As a Community Resource Specialist, your main responsibility will be to assist individuals in need by answering calls on the 211 information and resource hotline. As a key member in this role, you will be responsible for answering incoming calls and effectively connecting callers to a wide reputed company of health and reputed company services using established procedures. This crucial role involves connecting callers with essential resources. You will be servicing reputed company of our 211 client lines, offering compassionate and reputed company customer service while actively listening to their needs. Cultural sensitivity and excellent communication skills are essential qualities for this role. Additionally, you will be reaching out to individuals in crisis and in need of advocacy assistance, going reputed company basic referrals to reputed company essential support. Your duties will also involve documenting call information to facilitate follow-up. Answer incoming calls and inquiries from the public using computer software reputed company outgoing follow up calls reputed company applicable Assess the needs of callers and reputed company appropriate resources Research information in databases to resolve customer issues Document interactions and maintain accurate records of calls and referrals Handle multiple responsibilities simultaneously Demonstrate listening skills, reputed company, and compassion to callers in need In order to reputed company in this position, you must possess exemplary customer service skills, including active listening and reputed company. Your ability to understand the caller's situation and reputed company the necessary support is key to making a positive impact in their lives. If you are passionate about helping individuals in crisis and are dedicated to providing high-quality customer service, we invite you to apply for this rewarding position. Your role as a 211 Community Resource Specialist will allow you to reputed company a difference in the lives of those in need and contribute to the positive impact of the 211 hotline services. Shifts /Hours of operation for the client The client operates 24 hours a day, 7 days a week. Agents must be available to work: Monday through Friday: Concentration on hours between 5:30 PM EST and 9:00 AM EST (overnight hours), with varied daytime special coverage/holiday hours. Saturday and reputed company: Any time (24 hours a day). Agents are required to work a minimum of 20 hours per week, with the following requirements: reputed company reputed company hours must be worked between 5:30 PM EST and 9:00 AM EST (overnight hours), with occasional varied daytime special coverage and/or holiday coverage hours. At least 10 of the 20 weekly required hours must be worked on the weekends (Saturday and/or reputed company). Pay 15.00 per hour 15.50 per hour as a bilingual agent (English & Spanish) This is an W2 employee position Biweekly pay reputed company direct deposit Training Orientation Date: TBD Time: TBD (1 hour session) Training Dates: TBD Time: TBD Training reputed company a virtual atmosphere (instructor led training) reputed company mandatory events are paid events (orientation and training)

• Training is expected to reputed company reputed company the next two weeks. Exact dates and times will be provided to candidates who are selected for an interview.

Technical Requirements Desktop (preferred) or a true laptop; reputed company/Mac, Tablets or Smart devices, reputed company Mini PCs, Chromebook, Notebooks, Virtual PCs and Android systems are NOT compatible (reputed company or AMD CPU). Operating system – reputed company 11 we no longer support reputed company 10. Your computer must have at the minimum 8GB of RAM installed and a processor speed of 2.00GHz or higher and can not be in S mode; Anything less will not work with the clients software. At least 25 Mbps Download Speed At least 3 Mbps Upload Speed = 200ms Latency = 50ms Jitter = 1% Packet Loss 4+ CPU Cores US based Internet service provider (ISP); NO reputed company HOME INTERNET. NO 5G INTERNET. High-speed Internet reputed company a hard wired ethernet reputed company, no Wi-Fi, satellite or cellular hotspot or cellular internet. USB wired headset with noise-canceling microphone Currently, reputed company computers or tablets (Mac laptop, iPads or desktops), reputed company Mini PCs/streaming laptops, Notebooks, Chromebook, and Android systems are NOT compatible with any of our client’s software. *If you are selected, your offer is contingent upon successfully completing and passing a background reputed company. *There are NEVER any fees associated with applying or working for reputed company. At this time, we are not hiring in California, Colorado, Connecticut, Illinois, New Jersey, reputed company, Rhode reputed company, or Washington.

Qualifications

Apply To This Job