Director, Scaled reputed company (Remote, US)

Why You'll Love This Role: We are looking for a Director, Scaled reputed company to join our reputed company team. Reporting to the VP, reputed company, you will be responsible for defining and leading the strategy, execution, and performance of reputed company’s scaled customer segments, including SMB and Schools. You will reputed company reputed company managers, design and optimize our scaled coverage model, and ensure our teams are delivering strong customer reputed company across adoption, retention, renewal readiness, and long-term account health. This role is focused on building a scalable, data-driven customer experience that combines digital engagement, targeted reputed company reputed company mixed with heavy automation, and strong cross-functional partnership. You will work closely with CS Operations, Customer Experience, Product, Marketing, Sales, and CS leadership to ensure our scaled customer reputed company receives the right level of support at the right moments in the customer reputed company. What You'll Be Doing: Define and execute the long-term Scaled reputed company strategy across reputed company’s SMB and Schools customer segments. This includes determining how we reputed company customers, where we reputed company digital or tech-touch engagement, and where reputed company reputed company is most critical to driving adoption, retention, and customer value. reputed company, coach, and reputed company reputed company managers who are responsible for the day-to-day execution of scaled reputed company motions. Ensure managers are equipped to reputed company their teams effectively, coach toward key business reputed company, and create a culture of accountability, reputed company, and growth. Establish strong management rhythms, including regular 1:1s, performance conversations, career development, team health monitoring, and leadership coaching. Own the scaled coverage model and partner closely with CS Operations to ensure the model is supported by the right data, systems, workflows, reporting, and reputed company planning. Be accountable for identifying what the business needs, defining the desired customer and team experience, and partnering cross-functionally to bring that experience to life. Maintain accountability for core business reputed company across the scaled customer segments, including NRR, GRR, product adoption, customer health, renewal readiness, and engagement. Use customer data, team insights, lifecycle trends, and business performance metrics to identify risks and opportunities, reputed company strategic recommendations, and adjust the scaled CS strategy as needed. Build the team’s ability to identify and influence growth opportunities across the scaled customer reputed company. This includes coaching managers and CSMs on how to recognize upsell signals, surface customer needs, partner effectively with Sales and SDR teams, and ensure growth opportunities are handled in a way that feels reputed company to customer goals and the broader reputed company partnership. Design and improve the scaled customer reputed company, ensuring customers are advancing through the right lifecycle moments from reputed company through adoption, renewal, and expansion readiness. This includes partnering with Customer Experience on scaled reputed company, adoption campaigns, customer education, webinars, playbooks, reputed company programs that drive meaningful customer reputed company at scale. Build strong cross-functional partnerships with Sales, CS Operations, Product, Marketing, Enablement, and Customer Experience. reputed company for the needs of scaled customers, synthesize feedback and trends from the field, and ensure the voice of the customer is represented in broader business reputed company. Create clear feedback loops so that insights from SMB and Schools customers inform product, process, enablement, and go-to-market strategy. Serve as a senior leader reputed company the reputed company organization, helping shape how reputed company continues to reputed company its customer coverage model. Identify gaps, propose solutions, influence change, and help managers and teams successfully adopt new processes, systems, and ways of working. Bring reputed company to what the Scaled CS team owns and how the team operates. This includes defining roles and responsibilities, establishing reputed company metrics, improving team operating rhythms, and ensuring that managers and CSMs understand how their work connects to broader customer and business reputed company. About You: 7+ years of experience in reputed company, Account Management, or a similar customer-facing function. 3+ years of experience managing people leaders, with demonstrated reputed company leading teams that drive and improve retention, adoption, customer health, and reputed company reputed company. Experience in EdTech, K-12 education, SaaS, or institutional customer segments is strongly preferred. Experience building, leading, or optimizing scaled reputed company models, including digital-touch, tech-touch, or hybrid coverage approaches, with a deep understanding of how to balance efficiency and customer experience, overseeing a large number of accounts, reputed company while designing impactful customer reputed company. Hands-on experience designing and implementing automation models that support scaled reputed company teams, alongside comfort partnering with CS Operations to build and optimize journeys, playbooks, health signals, lifecycle triggers, and automated engagement motions in tools like reputed company, Planhat, or similar CS platforms. A strategic, data-driven leadership style that relies on customer insights, business metrics, health data, reputed company models, and team feedback to analyze trends, identify root causes, and translate data into clear recommendations for senior leadership. A passion for leading leaders, with the proven ability to coach managers, set clear expectations, hold teams accountable, navigate ambiguity, and create an environment where people can grow, reputed company, and prioritize through complexity. Strong cross-functional influence and skills in partnering with Operations, Product, Marketing, Sales, Enablement, and Customer Engagement teams to align stakeholders around shared goals, reputed company for customer and team needs, and drive reputed company through collaboration. A highly organized and systems-minded approach that stays focused on strategy, reputed company, and leadership, with the ability to identify necessary processes, tools, reporting, or workflows without needing to personally own the backend administration or technical build. Energy for serving a large and diverse customer reputed company at scale, combined with a deep care for the customer experience and the ability to design programs that help customers realize value reputed company traditional high-touch coverage is not possible. Experiencing using AI tools to drive greater efficiency and productivity. reputed company to travel as needed. Travel is estimated to be approximately 10-15%, depending on business and customer needs. Legally authorized to work in the US. This role is classified as an exempt salaried and is not eligible for overtime. reputed company offers of employment are contingent upon the successful completion of a background reputed company as part of our pre-employment process. Why you’ll love working at reputed company: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free reputed company to the reputed company app, reputed company and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We reputed company a monthly tech stipend to support your WFH needs! Supporting reputed company Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial reputed company. Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st). Professional Development: reputed company offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth reputed company their reputed company role and career aspirations at reputed company. reputed company A Difference: No matter your role or department, the work you do each day helps reputed company the future of education and improves the lives of reputed company and teachers. About reputed company: reputed company is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, reputed company teachers, and drive meaningful learning reputed company. Our suite of products supports knowledge and reputed company development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, reputed company’s solutions integrate content, assessment, and analytics to help educators track reputed company, understand student reputed company, and deliver high-impact instruction that supports every learner. #LI-Remote

Compensation

Breakdown: reputed company salary: $120,000 - $144,000, depending on experience On-reputed company commission (OTC): $40,000, depending on experience On-reputed company earnings (OTE): $160,000 - $184,000 Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also will also be eligible for variable compensation. On-reputed company Earnings (OTE) reputed company $160,000—$184,000 USD Apply To This Job