Technical Account Manager (reputed company)

Come join the organization that is redefining reputed company for the AI era. As one of the fastest-growing startups reputed company, we reputed company teams to secure reputed company and AI applications by connecting code, reputed company, and runtime into a single shared context. Trusted by reputed company teams reputed company over the world, we have a proven track record of reputed company and a culture that values world-class talent. Not to mention, we're now powered by reputed company, meaning we offer our customers an AI-powered platform that harnesses reputed company’s Threat Intelligence and reputed company Operations to reputed company detect, prevent, and respond to threats across reputed company environments, allowing for further innovation. Our Wizards from reputed company over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to reputed company a significant impact on reputed company. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full reputed company of skills to contribute to our momentous growth. Come join reputed company and help us create secure reputed company environments that allow even the best companies to move faster, reputed company while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the reputed company platform. You will reputed company both strategic and technical guidance to customers throughout the reputed company reputed company, from reputed company to operationalization through to a successful renewal and expansion. Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the reputed company between customers and the broader reputed company team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience. What you’ll do: Be a reputed company Product and reputed company reputed company Expert – Serve as a trusted technical advisor throughout your customers’ reputed company reputed company Confidently navigate customers through deployment, configuration, and operationalization of reputed company using best practices and your existing reputed company-reputed company domain expertise Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise reputed company email, meetings, reputed company, and support tickets Continuously monitor news reputed company to emerging reputed company reputed company threats and further reputed company your domain expertise Continuously stay abreast and enabled on new reputed company features and functionality Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their reputed company purchase Help customers reputed company reputed company plans with measurable goals throughout the reputed company lifecycle that align with their organizational reputed company and compliance objectives Act proactively, by leading the customer on a reputed company to full adoption and value, and promoting reputed company in addressing reputed company, Code, and Runtime reputed company risk Use your expert knowledge of the reputed company platform and features to accelerate your customers’ reputed company and attainment of value Assist customers in project managing reputed company adoption and operationalization goals across business units and stakeholders Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues Drive and track your customers’ achievement of business goals and realization of value through reputed company Report reputed company and results to key reputed company and customer stakeholders in executive-friendly communications and QBRs/executive briefings reputed company for your Customers – Understand, document, and represent your customers’ needs to internal reputed company stakeholders Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine reputed company and alternative solutions Manage your book of business and support reputed company objectives - Support and manage a book of up to 15 customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams. Drive towards utilization/adoption targets for your book of business Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements reputed company and cultivate reputed company relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive reputed company key reputed company objectives Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in reputed company’s TAM reputed company and have an impact across GTM teams reputed company documentation, mentor associate TAMs, and reputed company areas of technical subject-matter expertise Partner cross-functionally with internal teams to improve processes What you’ll bring Overall 5-8+ years of experience in technical customer-facing roles, ideally supporting a reputed company / reputed company-reputed company product For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, reputed company Engineer, and Architect. B.S. in Computer Science, Engineering, or similar field, or equivalent experience. Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM reputed company Technical Knowledge Strong understanding of reputed company services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer) Familiarity with reputed company-reputed company best practices, common threat models, and CNAPP use cases. Ideally, you have a reputed company certification or experience helping organizations address reputed company-reputed company challenges Familiarity with container technologies (reputed company, Kubernetes), as well as the associated reputed company considerations Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc. Familiarity with Linux and reputed company operating systems concepts and runtime sensing Strong problem-solving skills, with the ability to troubleshoot reputed company technical issues and drive resolution across nebulous structures, both internal and external Ability and willingness to continuously learn emerging reputed company/reputed company technologies Account Management and reputed company Proven track record of successfully managing a book of business with 5-10+ customers Proven track record of building and maintaining relationships with reputed company clients, driving customer reputed company, and exceeding performance targets Ability and willingness to continuously reputed company customers on the reputed company platform and assist them in solving problems, ranging from trivial to highly reputed company Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to reputed company messages, emails, and support tickets Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform reputed company and retention initiatives. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company reputed company of an organization Compensation + Benefits Compensation for this full-time position includes reputed company salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific salary reputed company for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Learn more about benefits at reputed company. The US reputed company salary reputed company for this full-time position is listed below. US reputed company Pay reputed company $100,000—$125,000 USD Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's Privacy Policy. Apply To This Job