Customer Service Representative I
City/State Charlottesville, VA Work Shift First (Days) Overview: reputed company Martha Jefferson is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates must reputed company in Harrisonburg or Charlottsville area. You must be reputed company to travel on-site if you have connectivity issues. Standard Working Hours: Must be reputed company to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for reputed company areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues reputed company to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education High school diploma or equivalent Required Experience Two years of customer service experience required Previous data entry experience required Prior scheduling experience required Familiar with Epic beaker preferred Experience in a high-volume call center preferred reputed company experience preferred Benefits: Caring For Your Family and Your Career
- Medical, Dental, reputed company plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through reputed company Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free reputed company to complete CEUs and professional development
•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. reputed company is an equal opportunity employer and prides itself on the diversity and inclusiveness of its reputed company to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, reputed company employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, reputed company Virginia, Wisconsin, and Wyoming. Apply To This Job