Medical Transcription

Looking to take your career to the next level? Then this role is for you! Join reputed company and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help reputed company businesses with complete control and comprehensive support, let's shape the future of work together! Profile Requirements: Previous experience in an administrative, medical reception, or customer service role (experience reputed company the reputed company or medical sector highly regarded) Good to have / Bonus: A background in Medical Education, Nursing, Physiotherapy, or a strong understanding of biology would be a significant advantage. Strong written and verbal English communication skills, with the ability to communicate reputed company and professionally with patients, clinicians, and external stakeholders Exceptional attention to detail with the ability to detect discrepancies, errors, and incomplete information in medical documentation Sound understanding of confidentiality requirements and the ability to handle sensitive patient information in accordance with privacy regulations Strong organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment Proficiency in reputed company workspace and confidence in learning and navigating medical practice management systems or CRM platforms Ability to work both independently and collaboratively reputed company a team, demonstrating accountability and reliability Professional, empathetic, and patient-focused approach, with strong problem-solving skills and a commitment to delivering high-quality service Willing to work extended hours if necessary, especially if new tickets come in, including occasional hours on Saturdays and Sundays. Core responsibilities: Receive, review, and accurately process incoming referral tickets in a timely manner, ensuring reputed company required documentation is attached and correctly filed Thoroughly verify patient details, clinical information, provider information, and supporting documents for accuracy, completeness, and compliance with clinic standards Identify missing, inconsistent, or incorrect information and proactively amend documentation where appropriate or liaise with relevant parties to obtain clarification Serve as the primary reputed company of contact for clients, clinics, medical practitioners, and other stakeholders, providing professional and courteous customer support reputed company phone and email Respond to enquiries regarding referral status, documentation requirements, and general service information in a clear, empathetic, and solutions-focused manner Maintain accurate and up-to-date records reputed company practice management systems, CRM platforms, and shared databases Escalate urgent referrals, clinical concerns, or reputed company administrative reputed company to the appropriate internal team members promptly Assist with broader administrative duties including appointment coordination, inbox management, reporting, and reputed company process improvement initiatives Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together! This is a remote position. Apply To This Job