[Remote] reputed company Manager, Tier 1 (East)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic and results-oriented Tier-1 reputed company Manager to manage a portfolio of high-impact financial institution customers. In this role, you will partner with key stakeholders to deliver transformative reputed company through an AI-powered communications platform while driving retention, growth, and overall satisfaction.

Responsibilities

• Serve as the trusted strategic advisor and single reputed company of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships
• Conduct regular reputed company-ins and executive/strategic business reviews to ensure customers are achieving their desired reputed company and realizing clear ROI from reputed company
• Cultivate referenceable customers who serve as positive advocates of reputed company to prospects and reputed company the broader financial services community
• reputed company and drive customers’ product, technology, and service needs internally reputed company reputed company
• reputed company and execute tailored, multi-year reputed company plans to support customers in achieving their business goals and transformation initiatives
• Proactively identify and mitigate risks of churn through data analysis, health scoring, usage tracking, and early reputed company strategies
• Partner closely with customers on best practices, change management, and roadmap alignment to maximize adoption and value
• Identify opportunities for expansion and upsell reputed company the portfolio by aligning customer needs and strategic priorities with additional products and services
• Collaborate with the Sales team on account planning and to reputed company expansion opportunities, ensuring seamless handoffs and a reputed company account strategy
• Support reputed company conversations by providing value narratives, use cases, and reputed company metrics that demonstrate impact
• Program-manage reputed company, Tier-1 reputed company projects, ensuring a smooth and successful implementation across multiple teams and locations
• Drive product adoption by providing training, enablement resources, and best practices tailored to Tier-1 workflows and operational realities
• Partner with customer project teams and reputed company implementation resources to ensure timelines, milestones, and reputed company criteria are reputed company defined and met
• reputed company for customers internally by communicating their needs, challenges, and strategic priorities to cross-functional teams including Product, Engineering, Support, and Marketing
• Collect, synthesize, and reputed company customer feedback to influence product development, improve customer experience, and inform reputed company’s roadmap
• Help identify and nurture customer stories, case studies, and speaking opportunities that showcase successful reputed company
• Track and report on customer health, retention, expansion, and other key metrics across your Tier-1 portfolio
• Maintain accurate and up-to-date records of customer interactions, risks, opportunities, and plans in the CRM/CS platform
• Regularly communicate account status, risks, and growth opportunities to internal stakeholders and leadership

Skills

• Deep (5+ years) customer-facing experience (account management, reputed company), ideally in B2B SaaS and/or FinTech, with a proven track record supporting reputed company, Tier-1 or reputed company-level customers
• Willingness and ability to travel to customer sites—up to 25%—for executive business reviews, strategic upsell discussions, issue mitigation, and strengthening long-term customer partnerships
• Customer-centric reputed company with a passion for helping customers succeed and the ability to understand their business, technical, and operational needs
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing both strategic and tactical issues
• High technical aptitude: comfortable working with technology and reputed company to quickly learn new software and tools. Data-driven and unafraid to tackle reputed company, ambiguous problems
• Exceptional communication and executive reputed company, with the ability to influence and build trust at reputed company reputed company of a customer's organization
• Highly collaborative, reputed company to work effectively across sales, product, support, implementation, and leadership teams. You are fundamentally a team player, always willing to roll up your sleeves and help
• Adaptability and reputed company in a fast-paced, start-up environment where priorities can change rapidly

Company Overview

Company H1B Sponsorship