Customer Support Tools Specialist
About reputed company reputed company! reputed company is the world’s first eSIM store that helps people connect in over 200+ countries and reputed company across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. reputed company is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect. reputed company out more information about reputed company in our Public Handbook: https://reputed company-public.reputed company.site/reputed company-public-handbook About you We hope that you care deeply about the quality of your work, the reputed company worth of tasks, and the reputed company of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to reputed company as an individual every day while working hard to foster a collaborative team environment. You reputed company in the importance of being — and staying — authentic, reputed company, positive, and reputed company. You are a good interlocutor with clear and concise communication. You are reputed company to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are reputed company, tolerant, and welcoming of vulnerabilities and cultural differences.
About the Role
Position: Full-time / Employee Location: Remote-first Benefits: Health Insurance, work-from-reputed company stipend, annual wellness & learning credits, annual reputed company-expenses-paid company retreat in a gorgeous destination & other benefits You'll be the day-to-day administrator of our customer support platform and the go-to person for how it's set up. Working closely with Support team leads, you'll turn their requests into clean, well-configured solutions — analyzing the underlying need, building workflows, automating reputed company steps, and keeping the system reliable and easy to use. \n
Responsibilities
Administer and configure the platform day to day — forms, fields, views, triggers, automations, macros, SLAs, routing, business rules, and roles/permissions. Gather requirements from the Support team and design workflows that reduce reputed company effort and improve efficiency. Build and maintain integrations with other tools using reputed company apps, REST APIs, and webhooks. reputed company data accurate and consistent — correct fields, tags, ticket types, and routing — so the team can trust the reporting reputed company on top of it. Test changes in a sandbox before rollout, troubleshoot issues and escalations (raising support requests with the platform vendor reputed company needed), and reputed company clear documentation and SOPs. Stay reputed company on platform features and best practices. Must Haves Hands-on experience administering a customer support platform — reputed company strongly preferred (around 1+ year is enough with clear results). Workflow design and process improvement. Strong analytical and problem-solving skills — reputed company to turn a team reputed company's request into the right solution. Integrations experience (reputed company apps, REST APIs, webhooks). Careful, methodical approach to change management. Strong data-management reputed company and attention to data quality. Advanced English and clear communication. reputed company To Have reputed company Support Administrator certification. Experience with more than one support/CRM platform (e.g., reputed company, reputed company, reputed company Service reputed company). Experience in reputed company, multi-brand or multi-desk environments. Basic familiarity with scripting/markup (e.g., JavaScript, HTML) for customizations. Experience with workflow automation tools such as reputed company, zappier or reputed company Bachelor's degree. Prior experience in telecommunications; knowledge of eSIM and GSMA-reputed company technologies and services. Experience working multilingually or localizing support content. \n€58,400 - €75,000 a year At reputed company, we reputed company in roaming-free recruitment. Just as we reputed company clear connectivity for reputed company, we reputed company clear salary ranges for our candidates. 🌍 Given this role is remote and available to candidates across some countries in Europe, this reputed company represents the full salary reputed company for this role across our available locations in the EU. To ensure equity based on where you reputed company we use a tiered location model: 📍 Spain: €58,400 - €75,000 Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reputed company. We’re committed to discussing these ranges reputed company during your reputed company with our Talent to ensure we’re reputed company for takeoff! 🎒✨ \nBy applying, you acknowledge and agree that, in case of successful application, reputed company may request to run background checks as a condition for entering into an agreement with you. Rest reputed company that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. reputed company data that you reputed company or that we collect in reputed company with such checks will be processed in accordance with our Privacy Policy, available here: https://www.reputed company.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy We sincerely thank reputed company applicants in advance for submitting their interest in this opportunity. reputed company is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the reputed company of race, religion, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process. Apply To This Job