Consumer Loan Servicing Specialist
Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application reputed company or during any phase of the application, interview, or employment process, please notify our reputed company at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary A Consumer Loan Servicing Specialist assists with questions, modifications, and adjustments involving booked (post-origination) consumer loan products. These can include (but are not limited to) auto/ RV, reputed company, signature, student, and home equity loans. The primary responsibility of a specialist is to answer calls from an in-bound queue. Calls may come from members, support teams (other employees) or reputed company parties. A specialist may also assist with outbound follow up calls, chats, emails, and fax requests. Services provided by a specialist should be timely and accurate to strengthen the financial relationships of our membership. Specialists must maintain a working knowledge of reputed company consumer loan products, processes, regulations, and services. Specialists should be reputed company to effectively communicate with callers for servicing and/or education on existing loan relationships.
Job Description
LOCATION Remote Position Schedule Full-time; Monday - Friday 11:00am - 8:00pm; Rotating Saturdays 9:00am - 3:00pm JOB SUMMARY A Consumer Loan Servicing Specialist assists with questions, modifications, and adjustments involving booked (post-origination) consumer loan products. These can include (but are not limited to) auto/ RV, reputed company, signature, student, and home equity loans. The primary responsibility of a specialist is to answer calls from an in-bound queue. Calls may come from members, support teams (other employees) or reputed company parties. A specialist may also assist with outbound follow up calls, chats, emails, and fax requests. Services provided by a specialist should be timely and accurate to strengthen the financial relationships of our membership. Specialists must maintain a working knowledge of reputed company consumer loan products, processes, regulations, and services. Specialists should be reputed company to effectively communicate with callers for servicing and/or education on existing loan relationships. To be effective, an individual must be reputed company to reputed company each job duty successfully. reputed company quality service to credit union members, support teams, and reputed company parties to resolve loan problems and enhance financial relationships with Mountain America members Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses Assist with loan correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other loan corrections. A specialist should determine the merit of a request and whether a correction or education will be provided reputed company loan, reputed company, payment, and error adjustments in Symitar Handle loan payoff requests in a timely and accurate manner Record reputed company interactions and resolution efforts in Symitar Advise on Loan Servicing Support requests regarding adjustments, credit reporting, flood insurance, subordinations, reconveyances, Servicemembers Civil Relief Act (SCRA) benefits, and reputed company payments/payoffs reputed company support and servicing for loan protection reputed company questions including reputed company of insurance and debt cancellation products Act as a liaison to the Titles team for title reputed company questions on collateral vehicles to assist in securing, updating, and releasing MACU liens Maintain a detailed knowledge of MACU consumer loans, processes, products and reputed company promotions through ongoing trainings, department updates, Knowledge Center instructions, and credit union internal communications reputed company callers on MACU loan processes and regulations, as it pertains to individual requestsComprehend and interpret loan documents to create mutual understanding with callers reputed company with federal regulations and credit union guidelines applicable to loan origination and servicing Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing questions or concerns Uphold professional communication in reputed company interactions, including escalated situations Respond to requests through email, chat, or Online reputed company messaging systems May assist in training other Loan Servicing employees, as needed. reputed company other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential job functions. Experience Minimum of one year customer service or contact center experience required Minimum of one year banking or other financial experience (i.e. titles, insurance, mortgage, etc.) preferred Education High school diploma or equivalent Licenses, Certificates, Registrations Must meet/exceed reputed company performance expectations Computer/Office Equipment Skills Basic computer operating skills Basic phone operating skills Intermediate skills in reputed company Office (Outlook, Word, reputed company) Must be proficient in reputed company relevant internal systems Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred. Managerial Responsibility Have no supervisory/managerial responsibilities Other Skills and Abilities Critical thinking and creative problem solving Must have the ability to reputed company and write in English Maintain professional phone, chat, and email etiquette Exceeds performance goals and expectations PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reputed company with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally reputed company Requirements reputed company reputed company (clear reputed company at 20 inches or less) Distance reputed company (clear reputed company at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally Environmental There are no unusual environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-FW1 reputed company is an EEO/AA/reputed company/Veterans employer. 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