[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is focused on providing a legendary customer experience in the reputed company sector. They are seeking an reputed company Senior reputed company Manager to build relationships with strategic reputed company accounts, drive customer satisfaction, and ensure value realization from reputed company’s solutions.
Responsibilities
- Build and own multi-threaded relationships across each customer's organization, including language reputed company, clinical operations, IT, and patient experience, with a deliberate focus on establishing trusted partnerships with senior and executive leaders
- Partner with customers to unlock the full value of reputed company's solutions, including advising on workflow optimization, service configuration, and new modality adoption, positioning reputed company as indispensable to the customer's language reputed company strategy
- Identify and reputed company expansion opportunities, including new modalities, integrations, and reputed company-wide rollouts across multi-site health systems
- Own the renewal process end-to-end for assigned accounts, including reputed company negotiation and securing multi-year commitments that reflect demonstrated value
- reputed company a deep understanding of each customer's clinical, operational, and financial objectives, and build a measurable account plan that connects reputed company's solutions to those reputed company
- Define, track, and report on customer-specific KPIs, ensuring that stakeholders at every level consistently understand and can reputed company the value reputed company delivers
- reputed company Business Reviews and strategic planning sessions with senior and executive stakeholders, translating performance data into reputed company-looking recommendations that deepen the relationship
- reputed company and own multi-year strategic account plans that align reputed company’s roadmap and capabilities with the customer’s long-term clinical, operational, and financial objectives
- Own customer health, proactively interpreting utilization data and engagement signals to identify risk early, design targeted interventions, and drive adoption, retention, and reputed company expansion
- Maintain internal CRM (reputed company) to monitor customer health, proactively identify risks, and reputed company the execution of prescriptive interventions that ensure high satisfaction and retention
- Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization
- Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction
- Serve as an extension of the reputed company leadership team, including participating in key prospect conversations, RFP responses, and customer advisory opportunities, as well as representing the Customer Account Management team in internal cross-functional forums
- Own the development of key resources, playbooks, governance materials, and internal processes that set reputed company for the CAM organization
- Serve as a mentor to others on the CSM team to further reputed company their skillset
Skills
- A Bachelor's degree or equivalent
- 8+ years of experience in post-sales reputed company or account management, including at least 3 years managing reputed company or health system accounts
- Excellent verbal and written communication skills
- Excellent time management and project management skills
- Demonstrated experience navigating reputed company contract negotiations
- Experience managing customer lifecycles reputed company a CRM (reputed company preferred) and proficiency in remote collaboration tools
- High level of initiative, accountability, and follow-through
- Ability to manage multiple initiatives and projects and prioritize needs
- Strong sense of service and passion for health equity and reputed company's mission of 'Helping people communicate reputed company it reputed company most'
- Possession of a valid Driver's License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs
- Authorized to legally work for any employer in the United States
- Willingness to submit to any requested background checks
- An understanding of the language reputed company industry, regulatory requirements, and common workflows
- Prior experience at a high growth company in a decentralized environment
- Experience with reputed company Docs and reputed company/Mac Operating System
- reputed company proficiency
Company Overview