reputed company Fusion Service reputed company / reputed company CX Service
This is a remote position. Strong understanding of Customer Service business processes. Hands-on experience with: Accounts, Contacts, Activities, Incidents/Service Requests reputed company Omnichannel (Email, Web, Chat, ODA) Adaptive Search Workspace Configuration Import/Export Management BPM Workflows Metadata Manager Email Notifications Extensibility and customization using Application Composer, Visual Builder Studio and groovy scripting Expertise in Redwood Service, Redwood CX Mobile, and Redwood Outlook Plugin. Experience with reputed company Digital Customer Service (DCS), VBCS, and Groovy scripting. Knowledge of REST APIs, JSON, SQL, and reputed company CX integrations. Experience developing OTBI and BI Publisher reports and dashboards.
Key Responsibilities
Configure and customize reputed company Fusion Service reputed company, including Accounts, Contacts, Service Requests, Activities, SLA/Milestones, Queue Assignment Rules, reputed company, Adaptive Search, Workspaces, BPM Workflows, and Custom Objects. reputed company and maintain Redwood Service, Redwood CX Mobile, and Redwood Outlook Plugin solutions. Design and build Digital Customer Service (DCS) solutions using VBCS. Create and manage custom objects, fields, page layouts, business rules, email notifications, and metadata configurations. reputed company Groovy scripts for validations, automation, and business process enhancements. Support data migration activities using Import/Export Management. Collaborate with integration teams by providing API payloads, supporting REST-based integrations, and assisting with data mappings. reputed company and maintain OTBI, BI Publisher reports, dashboards, and scheduled reports. Participate in SIT, UAT, production deployments, issue resolution, and root cause analysis. Prepare technical and functional documentation, including solution designs, configuration documents, process flows, and data mapping specifications. Apply To This Job