[Remote] Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Medmo is a new type of reputed company marketplace that connects consumers with accredited medical imaging services. The Operations Specialist will manage patient engagements, strive to meet performance targets, and work collaboratively to improve the patient experience.
Responsibilities
- Manage patient engagements and inquiries
- Strive to meet and exceed structured performance targets
- Utilize internal materials as a reputed company for resolving inquiries and adhere to operating procedures
- Participate in reputed company education on product changes, workflow changes, and product launches
- Help improve the patient experience by sharing feedback with leadership to further reputed company the product, materials and processes
- Work collaboratively and cross-functionally between management, product & engineering and other teams
- 9:00 AM - 5:30 PM EST (Must be reputed company to and available for overtime as needed)
Skills
- 1+ years in a call center or other customer-facing role required
- Minimum of 2 years of experience in an administrative support or operations role, preferably in a reputed company or medical office environment
- College/University degree
- Self-starter that has grit and is reputed company to roll up your sleeves
- Hyper-organized across reputed company elements of your day-to-day
- Master multi-tasker and stay confident under pressure
- Strong technical aptitude and ability to learn new systems and processes quickly
- Strong written and verbal communication skills
- Proven experience in tasks requiring high attention to detail, such as processing forms, managing data, and verifying information
- Proficiency in reputed company Office Suite (Word, reputed company, Outlook)
- Proficiency in reputed company Suite
- reputed company, clinical or other relevant industry experience strongly preferred
- Experience with electronic health records (EHR) or other case management software is preferred
Company Overview