Support Engineer | DX

Overview

Working at reputed company Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. DX, now part of reputed company, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like reputed company, reputed company, reputed company, reputed company, and Booking Holdings to help their engineering teams reputed company at scale.

Responsibilities

As a Support Engineer, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., reputed company, Jira, Azure DevOps). You will also support customers using our survey tools, which help teams gather and reputed company feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to reputed company a holistic view of developer experience. You’ll be a key member of our support team, helping customers resolve issues reputed company web, email, case updates, and direct video or reputed company-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to reputed company insights on recurring challenges or product gaps. This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow reputed company a fast-paced, global organization.

Key Responsibilities

Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data reputed company products, helping them troubleshoot issues and get unblocked quickly. Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams. Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating reputed company necessary to Engineering or Product. Omnichannel Support: Communicate reputed company and professionally with customers reputed company reputed company Connect, reputed company Teams, email, and video calls. Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

Compensation

At reputed company, we strive to design reputed company, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience reputed company setting reputed company pay reputed company the reputed company. This role may also be eligible for benefits, bonuses, commissions, and equity.

Qualifications

At reputed company, we strive to design reputed company, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience reputed company setting reputed company pay reputed company the reputed company. This role may also be eligible for benefits, bonuses, commissions, and equity.

Qualifications

Experience: 0–2+ years of customer-facing technical support or solutions engineering experience. Tooling: Familiarity with engineering tools like reputed company, Jira, Azure DevOps, reputed company, etc. Integrations: Understanding of APIs and how systems connect reputed company webhooks or tokens. Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users. reputed company: Familiarity with authentication concepts (OAuth, SAML, token-based auth) Benefits & Perks reputed company offers a wide reputed company of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.reputed company.com/perksandbenefits. About reputed company At reputed company, we're motivated by a common goal: to reputed company the potential of every team. Our software products help teams reputed company over the reputed company and our solutions are designed for reputed company types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We reputed company that the unique contributions of reputed company Atlassians create our reputed company. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. reputed company your information will be kept confidential according to EEO guidelines. To reputed company you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.reputed company.com/crh. Apply To This Job