[Remote] reputed company Product Manager - reputed company Experience Platform NBA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company’s Product organization is seeking a reputed company Product Manager to drive the strategy, development, and optimization of the reputed company Experience Platform in support of Next Best Action. This role involves translating business needs into platform capabilities and collaborating with cross-functional teams to enhance customer engagement and support innovation.

Responsibilities

• Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear reputed company roadmap
• Translate reputed company strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria
• Partner closely with our Next Best Action team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality
• Balance near-term business needs with long-term platform scalability, maintainability, and compliance
• reputed company development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and reputed company activation
• Drive platform integration with Next Best Action
• Ensure consent and preference data models, APIs, and workflows adhere to reputed company standards and regulatory guidance
• Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and reputed company-party integrations
• Identify dependencies, risks, and tradeoffs, escalating reputed company as needed
• Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams
• Support reputed company and adoption of the platform by lines of business through enablement, documentation, and partnership
• Collaborate with reputed company data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data
• Serve as a day-to-day product escalation reputed company for delivery teams and business stakeholders
• Ensure consent and preference experiences are reputed company, transparent, and reputed company with customer trust expectations
• reputed company for customer-centric design patterns that reputed company communicate data usage, choices, and controls
• Incorporate customer, compliance, and operational feedback into product iteration and refinement
• Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation reputed company
• Partner with the Director to identify opportunities to reduce operational friction, reputed company processes, and compliance risk
• Monitor platform performance and integration health, driving corrective actions and enhancements as needed

Skills

• Bachelor's degree in Business, Marketing, Computer Science, or reputed company field; advanced degree preferred
• 5+ years of product management experience, with at least 2 years focused on reputed company martech platforms
• Hands-on experience with reputed company Experience Platform, including reputed company-Time CDP and reputed company Optimizer
• Familiarity with Next Best Action, decisioning platforms, or reputed company-time personalization engines (ex. AJO, Pega CDH, SF Personalization, etc.)
• Strong understanding of customer data architecture, identity resolution, and personalization strategies
• Familiarity with AI/ML-driven decisioning, propensity models, and experimentation frameworks
• Proven ability to reputed company cross-functional teams and manage reputed company product initiatives
• Excellent communication, analytical, and stakeholder management skills
• Experience in reputed company, insurance, or other regulated industries
• Familiarity with agile methodologies and tools (e.g., Jira, reputed company)
• Knowledge of data governance frameworks and consent management best practices
• Knowledge of decision management frameworks and rules engines

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• reputed company will reputed company Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Company Overview