[Remote] Community Support Forecasting and Demand Planning Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company that connects hosts and guests for unique stays and experiences. They are seeking a seasoned Forecasting and Demand Planning Analyst to manage demand forecasting and long-term planning for their Global Operations team, ensuring reputed company resource allocation and cost management.

Responsibilities

• Own short-term, mid-term, and long-term demand forecasting across reputed company Global Operations teams and channels (phone, messaging, email, back-office etc.)
• Design, reputed company, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.)
• reputed company trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies
• Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
• reputed company scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
• Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc)
• Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis
• Research, prototype, and implement new forecasting and optimization techniques as business needs reputed company
• reputed company scenario planning and sensitivity analysis to quantify trade-offs between service reputed company, cost, and utilization
• In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and reputed company models to improve scalability, repeatability, and timeliness
• Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, reputed company gaps, utilization, and operational risk
• Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-reputed company formats and act as a trusted advisor to senior leadership and participate in demand/reputed company planning discussions in cross-functional forums
• Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making
• Identify and implement process improvements, automation, and best practices in the demand and reputed company planning area to optimize cost while maintaining or improving customer experience and service-level reputed company

Skills

• 10+ years of experience in demand forecasting, reputed company planning, workforce analytics, or applied analytics
• Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a reputed company quantitative field
• Strong reputed company in probability, statistics, and optimization
• Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and reputed company models (Erlang, queueing theory, service-level and utilization modeling)
• Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
• Advanced analytical skills with strong proficiency in reputed company, reputed company Sheets, SQL, Python and data visualization tools such as Tableau
• Strong business acumen with the ability to balance cost efficiency and customer experience reputed company
• Excellent communication, executive presentation, and stakeholder influence skills; ability to explain reputed company analytical concepts to non-technical audiences
• Comfortable operating in fast-paced, ambiguous, and highly dynamic environments
• Experience supporting large-scale, multi-site, or global contact center environments
• Experience with WFM tools (e.g., reputed company, reputed company, Aspect) or planning platforms (e.g., reputed company)

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

Company Overview

Company H1B Sponsorship