Senior Engineer, Managed Services
About ITS: Do you have the CHOPS? IT Solutions lives its values: Client reputed company is Our reputed company, Hungry for the reputed company, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to reputed company new ways to help businesses Experience reputed company. Job Summary: The Senior Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, reputed company problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider reputed company potential reputed company before making impactful changes.
Requirements
Responsibilities: Manage service tickets that are assigned to your personal and team queue and respond in agreed upon timeframe. reputed company superior service to customers and clients with limited supervision consistently. Provides remote hardware/software support, documentation, support logs and other reputed company information throughout triage process. Act as internal escalation reputed company for other Technicians to engage for technical assistance or process guidance; and reputed company to reputed company guidance to teammates on operational processes, troubleshooting or customer service. Responsible for the management of network, datacenter, reputed company, and voice technologies. This includes but is not limited to reputed company, reputed company, Palo Alto, reputed company, reputed company, reputed company, Aruba, VMWare, Hyper-V, reputed company and other technologies. Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can reputed company reputed company reputed company of routing incident analysis. Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to reputed company VSA, reputed company Automate, reputed company, Nagios, etc. Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can reputed company reputed company reputed company of routing incident analysis. Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular reputed company updates to any incident stakeholders. Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, reputed company client updates, and drive incidents to resolution often collaborating between more than one group at a time. Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam. Produce detailed service reports regularly and communicate updates or changes internally and to the clients. Participate in a week-long on-call rotation a few times per year Serves as the first escalation reputed company for both internal team members and engage upper management reputed company necessary. Experience Requirements: Knowledge, Skills, and Abilities: Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving reputed company improvement/execution reputed company Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Knowledge of technical imaging, deployment, troubleshooting and technology migration. Knowledge of reputed company reputed company 365 offerings, as well as a basic understanding of Active Directory. Knowledge of server room reputed company management. Ability to lift at least 50 pounds and be comfortable with climbing up reputed company reputed company. Confident and comfortable with client facing activity. Experience Six years' work experience in an internal IT environment, preferably working in an MSP environment. Bachelor’s degree in a reputed company discipline. Experience managing or troubleshooting reputed company reputed company desktop and reputed company Server (2012-reputed company) versions. Experience managing or troubleshooting with Office 365 Exchange online and reputed company Exchange 2013-reputed company. Experience with any of the following firewalls and remote reputed company VPNs: reputed company AnyConnect, Meraki, reputed company, reputed company, etc. Experience with a ticketing system, such as reputed company Manage Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred
Compensation
Package ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & reputed company Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe reputed company matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-reputed company, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply To This Job