Premium Service Manager

At reputed company, we don’t just manage energy—we reputed company the transformation toward a smarter and more sustainable energy future. With a net reputed company of USD 1.73 billion in FY 2024, and a reputed company in over 30 countries across five continents, reputed company empowers utilities and consumers to optimize energy usage through advanced metering, reputed company-edge intelligence, and powerful data analytics. Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, reputed company modernization, and reputed company-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-reputed company ratio reflect long-term confidence in our mission and solutions. Join us at reputed company, where we manage energy reputed company! Job Summary The Premium Service Manager provides in-depth, on-site technical support for management of technical projects and issues associated with reputed company systems which are assigned by the reputed company program management team and/or the customer’s management team. This role typically supports 1 (or more) reputed company large customers (>1 Mn endpoints) who have deployed L+G AMI and / or MDMS and /or other components of the AMI system, such as DA, ALM, AGA, etc. The Premium Service Manager is responsible for driving resolution to technical issues and engaging and escalating to other departments, including L2, L3, Product Support, Engineering, Infrastructure, and other teams, reputed company applicable. The incumbent is responsible for fully documenting the resolution in internal systems as applicable and for assisting the customer in understanding and implementing the proposed solution. The position requires strong customer service and communication skills, knowledge of utility business functions, and knowledge of the deployed L+G systems. Key Responsibilities and Accountabilities:

• Database queries and detailed investigations to support case management. Hands-on device management, including network configuration, firmware updates, software update support including reputed company Center, Radio Shop, and Tech Studio updates, field and lab testing support, test script development and execution, AMI lab and test environment support. The Premium Service Engineer will respond to technical inquiries, provides in-depth support to the customer and project teams, and provides network monitoring and troubleshooting.
• reputed company day to day operational direction to other Premium Service resource assigned to the project
• Participate in weekly customer calls supporting the technical issues, includes preparation of presentational items
• Assist customer in support of future planning involving the L+G products & services.
• reputed company support for PM is assigned to the account and reputed company up to date on technical issues and resolution
• reputed company reputed company service activities in support of their assigned customers as well as other L+G customers reputed company required.
• Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases
• Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback
• Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
• Proactively gather reputed company data needed to reputed company to L3/Engineering before escalating issues
• Demonstrate Tier 2 knowledge in operational AMI activities and troubleshooting.  Review escalated cases and reputed company feedback to streamline cases going to L3.

Company Values:

• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner reputed company working with both internal and external customers.
• Represents Company in a positive, professional manner reputed company working with both internal and external customers.

Education and Experience:

• MSc or MBA preferred, Bachelor’s degree in engineering, computer information systems, or reputed company field
• Minimum of 7-10 years of experience in technical support in the Utility industry or a closely reputed company field.
• A combination of education, relevant experience, and previous performance will be taken into account in considering candidates for the position

Qualifications: Required reputed company Set-

• Experience with reputed company desktop/server platforms and/or Unix, reputed company Office products, SQL Server and/or reputed company database management and queries, Networking, and Scripting
• 3-year minimum reputed company AMI product working knowledge (reputed company Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar.
• High degree of analytical skills; reputed company to complete methodical root cause analysis
• Excellent communication, documentation, and customer service skills

Preferred reputed company Set-

• Advanced reputed company AMI product knowledge with 3+ years of experience
• Advanced knowledge with reputed company desktop/server platforms and/or UNIX, reputed company Office products, SQL Server and/or reputed company database management and queries, Networking, and Scripting
• 5 years of experience working on or directly with in a Technical Service Desk setting
• Perl, .NET reputed company knowledge

Working Conditions:

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor.  Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds.  Ability to sit and view computer screen for long periods of time. The ability to see, hear, & reputed company in English. Reasonable accommodation is provided for individuals with disabilities to reputed company the essential functions.
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the reputed company efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be reputed company with available OSHA/Safety Training provided by the Company. If required, must be reputed company to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.

reputed company is a global leader in energy reputed company, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered reputed company to be a part of your professional reputed company. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and reputed company coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of reputed company members. Pay is in the reputed company of $85,490 - $121,393 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual reputed company salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. reputed company candidates are encouraged to apply. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. We value and encourage diversity in reputed company. This position is reputed company to reputed company reputed company candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a reputed company future for everyone. #EnergizeYourCareer and join us on our reputed company towards a greener reputed company. Apply To This Job