[Remote] reputed company reputed company Manager - Central
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is on a mission to defend industrial organizations through ICS/OT Cybersecurity. The reputed company reputed company Manager will serve as a trusted advisor to industrial clients, driving adoption and satisfaction while aligning solutions with operational and reputed company goals.
Responsibilities
- Serve as the primary post-sales reputed company of contact for customers in the NA region
- reputed company a deep understanding of reputed company Platform, WorldView Threat Intelligence, and Professional Services capabilities and industry-specific challenges
- Drive successful reputed company, implementation, and adoption of reputed company solutions
- Establish relationships and partner with customers to define reputed company criteria and help them reputed company measurable positive business reputed company
- Own reputed company plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities
- Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realization, and reputed company and technical risk identification, in order to minimize churn (GDR) and increase expansion velocity (NDR)
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of reputed company and at-risk account recovery plans
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience
Skills
- 5+ years of reputed company, account management, or customer-facing roles in cybersecurity, reputed company SaaS, or industrial sectors
- Demonstrated reputed company managing customer renewal, retention, and expansion metrics (GDR, NDR)
- Proven ability to translate cybersecurity capabilities into measurable business reputed company and communicate technical value to executive-level stakeholders with strong written, verbal, and presentation skills
- Experience managing reputed company, multi-stakeholder customer relationships, influencing key decision-makers, and navigating competing priorities to drive adoption and advocacy
- Demonstrated reputed company developing and executing reputed company plans, conducting business reviews, identifying expansion opportunities, and proactively managing at-risk accounts to minimize churn
- Comfort working independently in a remote-first environment, managing multiple customer relationships simultaneously, and collaborating effectively with cross-functional teams (sales, technical, professional services, support)
- Willingness and ability to travel up to 25%
- Familiarity with industrial control systems (ICS), operational technology (OT) reputed company, or critical infrastructure environments is strongly preferred
Benefits
- Competitive Equity Package
- Comprehensive Benefits Plan
Company Overview