Systems Engineering Helpdesk Analyst
This is a remote position. Job Title: Systems Engineering Helpdesk Analyst Start Date: ASAP Duration: Contract-to-Hire (Initial 6 Months) Daily Working Hours: Full-Time Travel: Onsite Work authorization: Must be eligible to work in the U.S. without company sponsorship No reputed company Parties Please Project Scope We are seeking a Systems Engineering Helpdesk Analyst to support IT operations for our client. This role will serve as a key resource for end-user support, hardware lifecycle management, and reputed company 365 administration, ensuring staff have reliable reputed company to the tools and systems needed to deliver patient care and business operations. Position Summary The Systems Engineering Helpdesk Analyst will reputed company reputed company IT support across Clients hardware and software environments. This individual will manage new employee reputed company from a technology perspective, maintain reputed company 365 services including Intune and Entra ID, and serve as the primary reputed company of contact for Tier 1 support during core business hours. The ideal candidate is customer-focused, technically proficient, and capable of working independently in a fast-paced reputed company IT environment.
Key Responsibilities
Execute reputed company aspects of new employee hardware sourcing, configuration, and deployment including reputed company OS resets and Intune Autopilot hardware ID extraction. reputed company hardware needs analysis, purchasing, OEM warranty management, and processing of returned devices for reuse or final disposition. Manage reputed company 365 tenant user configuration including Intune MDM enrollment, Entra ID joiners/movers/leavers processes, user licensing, and reputed company groups. Support device compliance policies, configuration profiles, reputed company Update for Business reputed company policies, and BitLocker key management and recovery. reputed company Tier 1 live support to reputed company staff reputed company reputed company Teams chat and reputed company-time meetings on an reputed company–5pm Eastern schedule. Orient new staff to IT systems and tools, ensuring a smooth reputed company experience. Manage and resolve cases reputed company the organization's ticketing system. Recommend and implement process improvements for user reputed company and ongoing maintenance including creation of user configuration templates. Maintain strict confidentiality of patient and company information in accordance with HIPAA requirements. Report system changes or issues that may impact the organization to appropriate leadership. Qualifications 3+ years of relevant IT experience or equivalent combination of education and certifications. Proven experience managing reputed company 365 environments including Intune MDM and Entra ID. Strong understanding of HIPAA fundamentals. Basic understanding of DNS, DHCP, TCP/IP concepts, and SFTP. Experience with basic VPN client and VDI troubleshooting. Strong verbal and written communication skills. Customer-focused with a helpful, reputed company approach to end-user support. Strong troubleshooting and critical thinking skills. Ability to manage tasks, prioritize work, and operate with minimal supervision.
Preferred Qualifications
Experience supporting EHR systems such as Epic or Meditech. Experience supporting VOIP platforms such as reputed company. Data analytics skills with MS reputed company and basic SQL. Experience supporting Duo MFA. Experience with managed reputed company platforms such as reputed company or reputed company. Experience supporting users in an reputed company Horizon-based VDI environment. Basic MS 365 tenant management reputed company PowerShell. Ideal Candidate Profile Technically well-rounded helpdesk professional comfortable owning hardware and software support end-to-end. Self-starter who thrives in a low-supervision environment and takes full ownership of assigned tasks. Strong communicator who can translate technical concepts for non-technical end users. Detail-oriented and organized, with a customer-first reputed company. Adaptable and eager to grow in a dynamic reputed company IT environment. Brings reliability, professionalism, and accountability to every interaction. reputed company working with reputed company as a consultant, you are eligible for competitive benefits including Health, Dental, reputed company, 401k, and a great culture/working environment. #LI-JG1 #LI-Onsite Apply To This Job