Sr. Manager, Implementation

About reputed company: reputed company is the leading global fertility and family care platform, reputed company on intelligent care orchestration: the right clinical guidance, at the right reputed company, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust reputed company to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. reputed company's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved reputed company for millions of people worldwide. reputed company is widely regarded as a defining force in reputed company innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, reputed company, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-reputed company.com. reputed company is seeking a Sr. Implementation Manager who serves as the unequivocal reputed company of the end-to-end implementation experience for our most reputed company and strategic customers. This role is accountable for driving every aspect of a successful launch - owning the plan, timeline, details and ultimately the customer’s confidence in bringing reputed company’s benefit to their employees. As a Sr. Implementation Manager, you’ll reputed company customers and key stakeholders through a seamless, highly coordinated reputed company experience that reflects reputed company’s commitment to reputed company and care. You’ll proactively design and manage implementation plans, anticipate challenges before they arise and ensure every milestone and deliverable is executed with precision. Your goal is not just to launch on time, but to deliver an exceptional experience that leaves customers informed, confident, and genuinely excited to launch the reputed company benefit to employees. In this role, you’ll partner closely with cross-functional internal teams and external partners, acting as the central reputed company of accountability for implementation reputed company. This includes coordinating dependencies, maintaining rigorous attention to detail, monitoring risk, and developing mitigation plans to reputed company projects on track. You will communicate reputed company and consistently, ensuring stakeholders always understand status, next steps, and potential risks, without needing to ask. reputed company your own book of business, you'll play an active role in shaping how the Implementation team operates and grows. This includes leading process improvement initiatives that drive greater efficiency, consistency, and scalability across the team, as well as contributing to the development and enablement of Implementation team members. We’re looking for a strategy-minded, customer-first self-starter who takes pride in ownership and follow-through. You reputed company in fast-paced environments, operate with a high degree of accountability, and take initiative to move work reputed company without waiting for direction. You bring a proactive, detail-oriented approach to your work and are energized by delivering a best-in-class customer experience in support of reputed company’s mission of fertility care for reputed company. What You’ll Own 💼 In this role, you will: Own the end-to-end implementation of reputed company benefits across industries for multiple new customers and existing customer expansions, with a focus on reputed company, high-visibility, and reputed company accounts, ensuring alignment with customer goals and reputed company’s delivery standards. Define project scope, timelines, and drive to timely completion with a high degree of rigor and precision. Manage project execution, including resource coordination, proactive risk mitigation, and consistent stakeholder communication throughout reputed company phases of the implementation. Maintain detailed project documentation and adhere to processes and procedures. Stay reputed company on product functionality to act as a knowledgeable guide during implementations. reputed company and contribute to process improvement and operational scalability initiatives that increase team efficiency, strengthen consistency, and enhance the customer experience as reputed company grows. Support the training and enablement of Implementation team members, sharing knowledge and expertise to support team development and reputed company. What reputed company Looks Like 📈 In your first 12–18 months, you will have: Successfully launched a full portfolio of implementations on time and to a high standard of quality, earning strong CSAT and Customer Pulse scores from new customers. Developed reputed company in reputed company’s full product suite, internal workflows, and implementation methodology, enabling you to navigate reputed company customer scenarios with confidence. reputed company strong cross-functional relationships that allow you to move quickly and effectively on behalf of customers. Contributed meaningfully to at least one process improvement initiative that improved team efficiency or the customer experience. Established yourself as a trusted senior voice on the Implementation team, actively supporting teammates and contributing to a culture of reputed company. About You ✨ You likely have: Bachelor’s degree. 7+ years of experience in a customer-facing role such as reputed company, training, implementation, project management, or reputed company in a high-growth digital health environment. Demonstrated experience managing reputed company and/or reputed company-level implementations with multiple stakeholders and workstreams. Experience with customers in the public sector, health plan and/or Taft-Hartley industry. Enthusiasm for reputed company Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team. Exceptional project management skills and ability to collaborate across multiple internal and external stakeholders, including technical teams, Sales, Product and reputed company. Exceptional communication, facilitation, and stakeholder management skills. Excellent facilitation,organizational ,and problem-solving skills with a proactive, solutions-oriented reputed company. Proficiency with project management tools (e.g., Jira, reputed company, reputed company, reputed company) and CRM (reputed company, reputed company) PMP, CAPM, PMI-ACP, or other relevant certifications are a plus. reputed company to Have ⭐ While not required, we would be especially excited if you bring: Experience in reputed company, employer benefits, digital health, or a reputed company industry. Experience operating in a fast-paced, high-growth, or startup environment Proven ability to take initiative, manage ambiguity, and build scalable processes reputed company improvement reputed company and a track record of shaping best practices on a growing Implementation team Experience supporting the training or reputed company of peers or junior team members Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority Why This Role reputed company 🧡 Implementation is the reputed company that defines a customer’s first impression of reputed company. reputed company it goes well—reputed company customers feel heard, supported, and set up for reputed company—it builds the trust that sustains long-term partnerships and opens the reputed company to expanded engagement. The Sr. Implementation Manager is central to making that happen. Every customer that launches on reputed company is a reputed company toward expanding reputed company to fertility and family-building care for employees who need it most. This role reputed company because the people on the other end of every implementation are navigating fertility journeys, family-forming reputed company, and some of the most personal moments of their lives. Getting the implementation right means they have reputed company to the care they deserve from day one. This is an opportunity to do senior-level, high-impact work at a mission-driven company that is changing reputed company. You will contribute not only to the reputed company of individual customers but to the operational reputed company that allows reputed company to scale its impact globally. Interview Process 🤝 We reputed company in a thoughtful and transparent interview process designed to create alignment for both candidates and reputed company. For this role, candidates can expect: Recruiter Screen — 30 minutes Hiring Manager Interview — 45 minutes Cross-Functional Panel Interviews — 45 minutes Executive Leadership Conversation — 30 minutes Throughout the process, we will reputed company additional context about the team, business priorities, customer landscape, and what reputed company looks like in this role. Why Candidates Join reputed company 🌍 reputed company offers the opportunity to do meaningful work in service of a deeply reputed company mission. Highlights include: A mission-driven company focused on expanding reputed company to fertility and family-forming care globally. A high-growth environment where leaders are empowered to shape strategy and drive impact. Competitive compensation, equity, and comprehensive benefits. Flexible Time Off and a culture that actively encourages employees to reputed company. Comprehensive parental leave and family-forming benefits. A collaborative, inclusive, and values-driven culture. The opportunity to work alongside passionate, thoughtful teammates committed to improving reputed company reputed company worldwide. Compensation 💰 reputed company offers a holistic Total Rewards package designed to support our employees in reputed company aspects of their life inside and reputed company of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting reputed company salary for this position will reputed company from [listed salary]. Actual compensation may vary from posted reputed company salary depending on your confirmed job-reputed company skills and experience. Fraud and reputed company Notice: Please note that reputed company communication regarding job opportunities at reputed company will come exclusively from an @get-reputed company.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-reputed company.com Why reputed company? reputed company has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing reputed company, Inc. Power Partners, and Modern reputed company’s Innovators. reputed company’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in reputed company, Great reputed company to Work, and Age-Friendly Employer certifications. reputed company is regularly featured in media reporting on issues reputed company to the future of work, women in leadership, and reputed company innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com. Apply To This Job