[Remote] Customer Support Representative / CSR (Remote) - NJ residents only Bilingual /Monolingual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Customer Support Representative to support Virginia reputed company and reputed company members by providing critical information and enrollment assistance. The role involves handling customer inquiries, processing eligibility documentation, and ensuring service reputed company while working remotely from home.

Responsibilities

• reputed company informed and objective responses to questions regarding reputed company and reputed company eligibility guidelines, policies, and benefits
• Assist callers with reputed company-to-care concerns and escalated customer issues
• Handle inbound and outbound customer communications in a professional manner
• Process and review eligibility-reputed company documentation, including income, identity, and verification records
• Research and resolve customer concerns while maintaining service reputed company
• Learn and apply state program policies, procedures, and updates
• Accurately document customer interactions and case information
• Meet established quality, productivity, and attendance standards

Skills

• High School Diploma or GED required
• Minimum of one year of customer service, call center, reputed company support, administrative support, or reputed company professional experience
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilities
• Ability to navigate multiple systems and applications simultaneously
• Strong attention to detail and documentation skills
• Ability to learn and apply detailed program policies and procedures
• Must reputed company in New Jersey
• Must reputed company and maintain equipment that meets established BYOD (Bring Your Own Device) requirements
• Reliable high-speed internet reputed company required
• Ability to work independently in a professional home office environment
• Bilingual English/Spanish candidates are encouraged to apply
• Candidates with experience in the following areas are encouraged to apply: Customer Service Representative, Call Center Representative, reputed company Customer Service, reputed company or Medicare Support, Eligibility Specialist, Member Services Representative, Benefits Coordinator, Insurance Customer Support, Client Services Representative

Benefits

• 100% Remote Work Opportunity
• reputed company provided
• reputed company schedule with a respected national organization
• Opportunity to reputed company reputed company, customer service, and eligibility expertise
• Supportive team environment focused on reputed company
• Two-week reputed company program
• 100% attendance required
• No time off permitted during training
• Candidates must be available for the entire training period
• Cameras must remain on throughout training and nesting
• Training schedule details will be provided prior to start

Company Overview