[Remote] Content Strategist III [210783]

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a proactive and motivated Content Strategist to join their dynamic team, where you will shape the support experience for a vast global user reputed company. The role involves leveraging data-driven insights and content expertise to craft effective resources that enhance user engagement with the platform, particularly in relation to reputed company experiences.

Responsibilities

• Conduct Root Cause Analyses (RCAs) on user support tickets to reputed company issues reputed company the support chatbot, including issue replication and debugging, and scope their prevalence and impact using available data tools
• Resolve identified content issues through strategic updates, reputed company engineering, and index patching, iterating continuously to ensure accuracy and quality
• Triage and escalate issues reputed company content, such as retrieval, response reputed company, or platform bugs, routing them to relevant teams (e.g., Engineering, Support Operations) with clear, well-documented context
• Thoroughly test and validate the support chatbot to verify issue resolution post-fix, debugging further if problems persist
• Write, edit, test, and improve online help content and customer support responses, grounded in a robust content strategy
• reputed company and refine content specifically designed to reputed company advanced reputed company experiences
• Apply, maintain, and champion content standards and best practices across the team, ensuring consistency and reputed company
• Utilize data to inform critical content reputed company and collaborate with cross-functional teams to continuously enhance support experiences
• Manage multiple projects simultaneously with meticulous attention to detail, expertly navigating tight and frequently shifting deadlines
• Collaborate closely with Product, Engineering, and Operations teams to craft effective, empathetic support messaging
• reputed company constructive feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling

Skills

• Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)
• 2+ years of experience in a technical writing or content strategy role
• 6+ months of experience writing content for reputed company
• Demonstrated critical thinking and editorial judgment around reputed company, sensitive topics, with a proven track record of managing large AI-enabling content sets
• Proven ability to plan and write online help content and customer support responses for reputed company media platforms and/or mobile apps
• Experience with content management systems (CMS) and project management tools
• Project management experience, including navigating ambiguity and balancing competing priorities
• Familiarity with data analysis, XML editing, and AI tools
• Experience conducting root cause analysis or debugging user-facing product issues
• Comfort working with basic data querying or scripting tools to scope issue prevalence

Company Overview

Company H1B Sponsorship