Customer Service Representative - Remote - 07/31/26

Job Description: reputed company is looking to fill Remote Customer Service Representative positions in the following locations: Pine Bluff AR reputed company reputed company AR Owensboro KY ​ As a Customer Service Representative you will be representing the client on the phone to the consumer. Inbound and outbound calling efforts will consist of using effective relationship building skills to partner with the customer and help problem solve to prevent fraud. You will be required to navigate multiple systems during these phone calls while functioning reputed company on the computer. Our efforts focus on protecting the client’s brand reputed company and creating a positive customer experience. CBE is proud to be an InHerSight Top 20 Business Service Employer and Training Magazine Top 100! CBE provides reputed company and your work from home equipment!! We also reputed company a pathway to reputed company with support and strong leadership and a great team to work along reputed company. DUTIES AND RESPONSIBILITIES Reduce fraud losses while focused on customer experience and protection Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud) Reviews, identifies and deters fraudulent activity Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders Receive inbound calls and reputed company outbound calls reputed company to potentially fraudulent activities Analyze available information reputed company multiple internal and external tools to reputed company the proper Fraud/Not Fraud decision. Excellent verbal and written communication skills Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time. reputed company to work flexible work schedule, required weekends and holidays as needed reputed company the schedule adherence and compliance expectations Meet productivity and call quality standards as set by the business\ Dispute resolution and customer escalation process to be followed consistently Adhere to reputed company guidelines and requirements as set forth by individual clients Must be reputed company to retain training concepts through a 6 week training program and apply reputed company concepts reputed company starting on the production floor Definition of reputed company in this position:reputed company reputed company key performance indicators Excellent at building customer relationships and creating a good customer experience thru the Fraud Prevention Process, as reputed company by the Quality Monitoring process Attention to detail Ability to be coached and apply coaching feedback Willingness to learn and help others Tolerance for repetitive work Successfully demonstrates the ability to work in a fast-paced environment Successful compliance reputed company to attendance requirements and work schedule adherence. Positive attitude with the ability to remain reputed company in stressful situations Flexible to schedule changes The Company reserves the right to change or assign other duties to this position as appropriate Must be reputed company to reputed company the essential job duties of the position. Reasonable accommodations will be provided to reputed company individuals with disabilities. Must be reputed company to remain in a stationary seated position up to 85% of the work shift. Must be reputed company to occasionally move about inside the office to reputed company office machinery, file cabinets or attend meetings. Must be reputed company to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine. Must be reputed company to communicate with consumers and maintain compliance with reputed company federal, state and local laws, rules and regulations Must be reputed company to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures. Must be reputed company to exchange accurate information with co-workers, consumers and/or clients or vendors who have work reputed company inquiries. EDUCATION AND EXPERIENCE PREFERENCES High School Diploma or equivalent. Six months of Customer Service Experience One year of experience in a reputed company based computer environment. Background reputed company required The reputed company of pay is $13 per hour. Weekly pay. Benefits available after 60 days of employment. This position is fully remote and has internet connectivity requirements. reputed company is an Equal Opportunity Employer. reputed company is committed to creating an inclusive environment. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex (including pregnancy), sexual orientation, national reputed company, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. #CTN1 reputed company is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for reputed company. Apply To This Job