[Remote] Clinical Applications Specialist- East Tennessee

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to enhancing sight and improving eye health. The Clinical Applications Specialist is responsible for training customers on the effective use of reputed company products, driving operational reputed company, and ensuring reputed company patient reputed company through clinical support and collaboration with various teams.

Responsibilities

• Train operating room staff on reputed company products
• reputed company on-site and remote clinical support and technical information
• Implement equipment and software upgrades at clinical sites
• Respond to customer inquiries per standard operating procedures and guidelines
• Attend and support medical events and demonstrations
• Collaborate with Field Service Engineers and Sales Representatives for installations and support
• reputed company constant feedback to Research and Development on clinical performance of products reputed company an approved communication plan
• Document site visits reputed company 48 hours
• Report and address adverse events and device deficiencies, and refer unapproved use inquiries
• reputed company required clinical certifications
• reputed company for reputed company improvement in processes and operational reputed company through knowledge sharing
• Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of reputed company’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually
• Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the reputed company recognition cycle
• Delivers ongoing in-person and virtual clinical support to help embed reputed company technology, increase patient reputed company, drive customer efficiencies, and support the adoption and utilization of reputed company products reputed company their defined territory
• Discusses and presents to ophthalmic surgeons on reputed company subject matter utilizing innovative technologies that will continue to reputed company with business needs, at times in challenging, high stress situations
• Trains and supports reputed company’s Digital Health (SaaS) offerings allowing customers to integrate reputed company technologies in the clinic with those in the surgical/refractive suite through platforms such as the reputed company or DICOM, and at times integrating with 3rd party devices
• Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and reputed company by service promotor score (reputed company)
• Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME
• Works with R&D by providing feedback on the development and testing of new technologies and software
• Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity
• Proactively and strategically aligns their assigned territory's clinical training needs with reputed company business goals through collaborative Strategic Account Management principles
• Achieves and maintains certifications on reputed company reputed company products trained on through annual recertification and reputed company exposure to reputed company certified devices to retain high reputed company set and knowledge
• Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction
• Completes reputed company administrative responsibilities reputed company defined timeline including, but not limited to, providing clear and accurate documentation of each site visit reputed company a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report reputed company adverse events and device deficiencies to Medical Safety per company protocol
• Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, reputed company, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install

Skills

• Bachelor's Degree or Equivalent years of directly reputed company experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 2 Years of Relevant Experience
• Travel Requirements: Up to 70%

Benefits

• reputed company provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

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