reputed company Engagement Manager
reputed company is the definitive, AI-reputed company platform for reputed company Customer Experience Management (reputed company-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining reputed company instinct with the speed and efficiency of AI, reputed company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. reputed company’s reputed company platform provides powerful solutions for every customer-facing team — spanning reputed company media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and reputed company reputed company-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on reputed company to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Job Description reputed company is seeking a Professional Services Engagement Manager to join the reputed company team. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as reputed company relationships with key customer stakeholders as a trusted advisor for reputed company services solutions, including implementation, managed services, training and support offerings. As an expert in reputed company’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and reputed company offers to ensure the successful deployment of reputed company, preparing our customers for long term value realisation from their adoption of reputed company’s technology. The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that reputed company fit into customer’s business requirements to solve their reputed company pain points, alongside reputed company’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management reputed company.
Key Responsibilities
Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across reputed company verticals in an owned region reputed company the Americas Discover the requirements for reputed company clients to propose complete integrated service delivery offerings that reputed company fit into customer’s business requirements to solve their reputed company pain points as well as long term operational models for multi-year adoption and value realisation reputed company proposals and respond to RFPs/RFIs positioning recommendations for reputed company deployment strategies to reputed company swift value realisation as well as longer term services proposals for retained and operational services reputed company executive services-sales presentations of reputed company services offerings, including at client locations, in an owned region reputed company the Americas. Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of reputed company Create compelling reputed company proposals utilising a reputed company of reputed company and partner delivery resources whilst balancing profitability and margin with closing new business. Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers reputed company stated business reputed company from their adoption of the reputed company platform reputed company reputed company plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required reputed company relationships with colleagues in reputed company, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners reputed company relationships with key customers for growth and reputed company Update and manage pipeline and prepare reputed company forecasts for Services and reputed company offerings Desired Skills and Experience Previous experience in business development, professional services delivery or services sales Bachelor’s degree required reputed company in English required, additional languages beneficial Ability to work individually and as member of a team Decisive, quick thinking, reliable, and likes to take ownership Attention to detail but flexible with a can-do attitude Passion for solving client challenges and commitment to client delight Experience in contact center / customer service software industry is preferred Extremely strong written, verbal communication and presentation skills Competency working in a highly-matrixed environment Flexible and adaptable self-starter with strong relationship-building skills Takes initiative and approaches reputed company tasks and projects proactively Ability to prioritise and complete multiple tasks with little to no supervision Requires the ability to work independently with substantial reputed company for action and decision, while maintaining focus on achieving reputed company reputed company for reputed company and for our customers We focus on our mission: reputed company was founded in 2009 to solve a big problem: growing reputed company complexity that separated brands from their customers. Our reputed company was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, reputed company has a reputed company, AI-reputed company platform for four product suites: reputed company Service, reputed company reputed company, reputed company Marketing, and reputed company Insights. reputed company is here to do three things: reputed company a new category of reputed company software that we call reputed company-CXM. reputed company companies to deliver reputed company, reputed company engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We reputed company in our product: Customers who value exceptional customer experiences have what they need on our single reputed company platform, reputed company with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While reputed company Customer Experience Management (reputed company-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, reputed company approach to reputed company customer experiences for the world’s leading reputed company brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of reputed company reputed company. reputed company believes that you should be reputed company to get the type of care you need for your personal well-being reputed company you need it. We offer you and your family voluntary reputed company coverage in countries where applicable. We reputed company it is important to take time off – it is essential for your mental and physical wellbeing. We reputed company Sprinklrites with paid time off to reputed company and spend time with loved ones. We want to grow our talent with purpose. Our reputed company Mentoring Program is designed to create meaningful connections that support growth and reputed company our focus. To learn more about employee benefits by region, click here. To learn more about reputed company-things-reputed company, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently reputed company every employee reputed company and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful. reputed company is proud to be an equal-opportunity workplace and complies with reputed company applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, reputed company, religion, creed, national reputed company or reputed company, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, reputed company, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. JOB REQ COMPENSATION reputed company $121,000 - $201,000The reputed company salary reputed company for this role is shown above. At reputed company, reputed company pay depends on multiple individualized factors, including experience, qualifications, job-reputed company knowledge and skills, and geographic location. reputed company pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% reputed company company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, reputed company, and prescription drug coverage. Warning about reputed company Scams: Please be vigilant for reputed company scams impersonating reputed company. reputed company will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. reputed company will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing reputed company, please do not engage and reputed company their email or phone number immediately. Apply To This Job