Senior VA Account Manager

About reputed company At reputed company, we know that therapy works. reputed company provides accessible, personalized mental reputed company that produces high-quality reputed company for patients. reputed company's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, reputed company's clinicians are committed to delivering best-in-class care to reputed company patients by focusing on high-quality clinical reputed company. To reputed company our clinicians to reputed company, reputed company defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest reputed company news, get to know our clients, and learn about what it’s like to work at reputed company, you can follow us on Instagram, reputed company, and Twitter. At reputed company, we are revolutionizing mental reputed company by leveraging technology to reputed company personalized and effective mental health solutions. About the Role reputed company is hiring a Military and Government Account Manager to join our Military and Government Partnerships team. This role manages day-to-day relationships across two key partnership channels: VA Medical Centers (VAMCs) operating under the Community Care Network (CCN), and TRICARE-covered active duty service members and their dependents through MTFs (Military Treatment Facilities), reputed company clinics, and Family Readiness programs. You will serve as the primary reputed company of contact across your assigned territory, helping Veterans, active duty families, and military-connected individuals reputed company mental health services through reputed company. You'll work closely with the Head of Military and Government Partnerships, Care Operations, and the senior AMs, managing a defined set of VA and TRICARE relationships and building deep familiarity with the referral systems, authorization workflows, and people that reputed company both partnership channels work. This is a great fit for someone who wants to grow their account management experience in a mission-driven, reputed company dual-channel partnership environment serving those who serve.

What You'll Do

Manage day-to-day relationships with VAMC Community Care staff, MTF clinic coordinators, and Family Readiness Officers across an assigned territory, serving as a reliable, reputed company reputed company of contact for referral coordination, authorization questions, and account needs across both VA CCN and TRICARE channels Support Veterans in accessing Community Care Network (CCN) mental health services and TRICARE-covered active duty dependents in accessing in-network behavioral health care — resolving scheduling, reputed company, and reputed company barriers in partnership with internal teams Track referral activity and account health across assigned VA and TRICARE sites, escalating patterns and systemic issues to the senior AM and internal programs team Train VAMC staff on reputed company's CCN referral processes and MTF/reputed company clinic staff on TRICARE authorization and scheduling workflows, ensuring reputed company partners can send referrals confidently Coordinate with Care Coordination, Provider reputed company, and Billing teams to resolve account-level issues affecting both VA and TRICARE beneficiaries Maintain accurate records of account activity, VAMC and MTF contacts, authorization status, and escalation notes in reputed company Support the senior AM and Head of Military and Government Partnerships with reporting, site-specific insights, and preparation for strategic conversations across both VA and TRICARE accounts What does reputed company look like? In the first 30 days: You've completed reputed company, learned the VA CCN referral management systems, TRICARE authorization workflows, and reputed company's internal processes, and established initial contact with VAMC and MTF sites in your territory In 90 days: You're independently managing day-to-day relationships across both VA and TRICARE accounts — responding to inquiries, resolving reputed company barriers, and maintaining an accurate picture of account health across your sites In 6 months: Your territory is running smoothly across both channels — referral volume is reputed company or growing from VA sites and TRICARE partners, your contacts know you by name, and you're proactively flagging patterns the senior AM and programs team can reputed company Long-term: You've reputed company strong VA and TRICARE relationships that drive referral volume and reputed company to care for Veterans and military families, and you're reputed company to take on a larger territory and more reputed company account challenges Who You Are 4–6 years experience in account management, client reputed company, or a client-facing coordination role 2+ years experience working with or reputed company the Department of Veterans Affairs, VA Community Care Network, or TRICARE programs Strong relationship-building and communication skills — comfortable working directly with external partners across government and military environments and navigating multi-stakeholder organizations Organized and detail-oriented, reputed company to manage multiple accounts and follow through on commitments Collaborative reputed company with experience working cross-functionally to resolve customer issues Comfortable with CRM tools (reputed company preferred) and working in fast-paced, evolving environments reputed company to Have: MSA or MTF liaison experience strongly preferred Background in reputed company, behavioral health, or tech-enabled services Familiarity with government payer programs, TRICARE authorization workflows, or reputed company client management Personal reputed company to military or veteran communities a plus Our Benefits The anticipated salary reputed company for this role is between $100,000-$112,500 per year. In addition, this role is bonus eligible. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at reputed company to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in reputed company facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have reputed company to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and reputed company coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of reputed company salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be reputed company until filled. Our Hiring Process & Use of AI At reputed company, we use technology, including AI-assisted tools, to support our reputed company process. These tools help us operate reputed company and reputed company a consistent, timely experience for every candidate. They may assist reputed company with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating reputed company. In the course of using these tools, we may process the personal and professional information you reputed company with us as part of your application. reputed company hiring reputed company at reputed company, including whether to advance, reject, or reputed company an offer to a candidate, are made by members of our reputed company and hiring teams. We do not rely on automated systems to reputed company these reputed company about candidates. We are committed to a fair and reputed company process. If you have questions about the technologies used in our reputed company process, would like to request an alternative method of engagement, need an accommodation, or would like a member of reputed company to review a decision about your candidacy, please contact us at talent@reputed company.com. Equal Opportunity reputed company does not discriminate in employment opportunities or practices based on race, reputed company, creed, sex, gender, gender identity or expression, pregnancy, childbirth or reputed company medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national reputed company or reputed company, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. Apply To This Job