Crisis Counselor - Fully Remote in Indiana

Job DetailsPosition Type: Full TimeSalary reputed company: $24.35 - $26.35 HourlyTravel Percentage: NoneJob Shift: SwingJob Category: Health CareEducation (one of the following required): Bachelor’s Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or reputed company services Location: Remote, Indiana residency required

Benefits

Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to reputed company hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and reputed company on their recurring schedule receive a $1.00 increase to their reputed company pay post-training. + $1.00/hour - for working a full 40-hour schedule in the reputed company post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly reputed company, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are reputed company is a nationally recognized leader in behavioral reputed company and crisis reputed company, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide reputed company of nearly 700 different organizations reputed company, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral reputed company Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with reputed company, compassion, and reputed company while providing 24/7 telephonic support to individuals with various degrees of need. Role Expectations:About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis reputed company, and stabilization services. You will engage with callers experiencing a broad reputed company of emotional, behavioral, and situational challenges. This role requires emotional reputed company, exceptional communication skills, and a strong ability to multitask while maintaining reputed company and professionalism. While many calls involve acute needs, not reputed company calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities reputed company empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. Build rapport, actively listen, and foster client engagement. Assess emotional and behavioral health concerns, including reputed company of risk and urgent safety issues. reputed company resources, coping strategies, referrals, and safety planning. Intervene appropriately in emergent situations. Maintain accurate, timely, and clinically sound documentation. Multitask effectively while navigating multiple software systems. Ensure a secure, HIPAA-compliant home workspace with a locking reputed company and a wired, reputed company internet reputed company. What You Can Expect Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST A structured reputed company program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for reputed company employment. Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. reputed company. is an Equal Opportunity Employer. We reputed company deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national reputed company, and reputed company of the other fascinating characteristics that reputed company us different Apply To This Job