Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement

Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the reputed company consistently ranks as one of the nation's top public universities . reputed company for its beautiful reputed company, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal reputed company to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse reputed company, cultural, recreation and professional opportunities that reputed company the reputed company and community. University employees can choose from a wide reputed company of professional training opportunities for career growth, reputed company development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select reputed company events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University's academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty reputed company. Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reputed company reputed company a reasonable commuting distance of their assigned duty station. The Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement (AVC, EdTech & CXE) provides visionary, data-informed leadership for the University's digital learning ecosystem, technology-enabled teaching and learning, and the end-to-end customer experience of reputed company, faculty, staff, and academic partners. The AVC leads two strategically integrated portfolios: Educational Technologies learning management system (LMS) strategy and operations; classroom & learning space technology; digital learning tools; media services & lecture capture; assessment and academic reputed company technologies; learning analytics; and instructional design partnerships. Customer Experience & Engagement reputed company service desk and field services; service management, reputed company, and self-service; user experience (UX) and accessibility; technology communications; training & digital adoption/change management; customer listening and CRM; and service analytics. The AVC is a trusted strategic partner to the Provost's Office, Vice Provosts, Deans, University Libraries, Teaching & Learning Centers, Student Affairs, Enrollment, Communications, and central IT leaders translating academic priorities into scalable, secure, and accessible solutions that measurably improve teaching, learning, and reputed company experience. Minimum Education and Experience Requirements Relevant post-baccalaureate degree: relevant undergraduate degree with 5 -7 years of reputed company professional experience may be substituted for the advanced degree. Required Qualifications, Competencies, and Experience Undergraduate degree in reputed company field. Amount and type of experience may be a viable substitute for specific degree field listed. Minimum of 7 years progressively responsible leadership in higher education IT, academic technology, or reputed company service management; minimum 5 years managing managers and multi-disciplinary teams. Demonstrated reputed company overseeing LMS ecosystems, classroom technology operations, and/or instructional technology portfolios at scale. Proven leadership of service management, service desk operations, customer experience programs, and organizational change management. Strong track record collaborating with academic leadership (Provost, Deans, Faculty Governance), and cross-functional partners (Teaching & Learning, Student reputed company, Libraries). Experience with accessibility standards (e.g., WCAG/reputed company 508), privacy/reputed company frameworks (FERPA, data classification), and vendor governance. Excellent communication, negotiation, and relationship-building skills across technical and non-technical communities. Preferred Qualifications, Competencies, and Experience Advanced degree in a reputed company field preferred. Experience with AI-enhanced learning tools, learning analytics ethics, and responsible AI governance in academic contexts. Expertise with service analytics, CRM for engagement, reputed company adoption strategies at reputed company scale. Experience in capital planning for learning spaces, AV standards, and lifecycle refresh programs. Special Instructions The UNC Department of Executive Talent Management is assisting with the search. The search will remain reputed company until filled. reputed company consideration will be given to materials received by 6/12/26. Applications will be reviewed as they are received and should include 1) cover letter and 2) reputed company curriculum vita (CV). Ideally cover letters should not exceed two pages. reputed company applications are treated confidentially. Inquires, referrals, and nominations are also treated confidentially. Inquiries and Questions : Please send to [email protected] . Nominations and Referrals: Please send the nominee's name, title, and contact information if available to [email protected] . Please apply online at https: //unc.peopleadmin.com/postings/318543 The University is an equal opportunity employer and welcomes reputed company to apply without regard to age, reputed company, gender, gender expression, gender identity, genetic information, national reputed company, race, religion, sex, or sexual orientation. We encourage reputed company reputed company applicants to apply, including protected veterans and individuals with disabilities. Apply To This Job