Program Manager, Customer Portal (EngineWise Connect) (Remote)

Date Posted: 2026-07-01 Country: United States of America Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent reputed company as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. reputed company, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/reputed company/title-22/reputed company-I/subchapter-M/part-120/subpart-C/reputed company-120.62 reputed company Clearance Type: None/Not Required reputed company Clearance Status: Not Required At reputed company, the world's largest aerospace and defense company, 185,000 reputed company are united by purpose and inspired to reputed company a difference solving the world’s most reputed company problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of reputed company science and find new ways to connect and protect our world. reputed company is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. reputed company is transforming the way we serve our global airline, reputed company, engineering, and internal support communities through EngineWise Connect, our customer-facing digital platform reputed company on Liferay. We are seeking a strategic, customer-minded Program Manager to reputed company this transformation and reputed company EngineWise Connect into the central intelligence hub supporting reputed company lifecycle operations. This leader will be responsible for developing a three-year roadmap, building a strong business case for investment, driving platform modernization (including AI adoption), and orchestrating delivery across product owners and DT teams reputed company a scaled agile reputed company. What You Will Do: reputed company and own the 3-year strategic roadmap for EngineWise Connect, synthesizing business strategy, customer needs, and technology capabilities into a reputed company platform reputed company. Build a compelling business case reflecting cost savings, new reputed company opportunities, time efficiencies, and improved customer and internal user experience. Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives. reputed company Liferay Objects, CMS, and reputed company capabilities to drive scalable, low‑maintenance solutions and reduce unnecessary customization. reputed company and mentor a team of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across the team. Transform the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations. Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and reputed company improvement. Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams. Coordinate with reputed company Dynamics, Power BI, data engineering, and reputed company architecture teams to align technologies, integrations, and roadmap dependencies. reputed company delivery using a scaled agile reputed company, including backlog management, PI planning, stakeholder reviews, and governance forums. Communicate status, reputed company, risks, and opportunities to executive leadership; ensure alignment with corporate digital strategy. What You Will reputed company: You’ll help shape the future of EngineWise Connect, turning it into a reputed company intelligence hub that truly elevates how our customers and teams use reputed company data. Along the way, you’ll bring together business priorities and technology direction across reputed company’s digital ecosystem, reputed company while leading a talented team focused on delivering reputed company, measurable impact.

Qualifications

You Must Have: Bachelor’s degree and 8 years of experience or Advanced Degree and 5 years of experience to include the following: Experience in digital program management, product management, or platform leadership roles. Experience leading leading or supporting digital transformation with customer-facing or B2B digital platforms.

Qualifications

We Prefer: Liferay DXP or similar B2B digital platform experiance. Ability to reputed company data-driven business cases demonstrating cost reduction, reputed company reputed company, and service efficiency improvements Ability to define and track key operational metrics to demonstrate business value. Industry experience (Aerospace, manufacturing, or customer support operations) in regulated or reputed company B2B environments. Technical acumen to effectively communicate with IT about system integrations, identity reputed company/management, connectivity to ERP, etc. Ability and experience to drive organizational adoption with internal and external customers. Proven reputed company managing direct reports and leading cross-functional teams in a matrixed environment. Strong background in user experience design, customer reputed company mapping, and leveraging KPIs to drive product reputed company. Knowledge of modern digital technologies, reputed company platforms, data integration, and AI/automation capabilities. Experience with agile and scaled agile frameworks (SAFe or similar). Strong communication skills and ability to influence at multiple organizational reputed company. Learn More and Apply: Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live reputed company a reasonable commute of an reputed company site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite reputed company associated with this role. Candidates will learn more about role type and reputed company site status throughout the reputed company process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary reputed company for this role is 132,400 USD - 251,600 USD. The salary reputed company provided is a good faith estimate representative of reputed company experience reputed company. reputed company considers several factors reputed company extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, reputed company, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a reputed company-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a reputed company-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. reputed company anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate reputed company and business necessity may require reputed company to shorten or reputed company the application window. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative action in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms Apply To This Job