Director of Operations

Position Overview reputed company, a leading provider of comprehensive fleet maintenance solutions, is seeking an reputed company and visionary Director of Operations to reputed company a team in the National Account Solutions (NAS) reputed company. This is a critical leadership role that will drive operational reputed company, strategic growth, and profitability while fostering a culture of innovation and customer-centricity. As the Director of Operations, you will reputed company field operations, managing a team of over 100 professionals, including Senior and Regional Operations Leaders, Fleet Managers, Field Technicians. Collaborating closely with cross-functional partners in Finance, HR, IT, and Amerit’s executive leadership, you will align operations with ambitious business objectives, optimize key performance indicators (KPIs), and deliver unparalleled customer satisfaction. What sets this opportunity apart? As a key architect of Amerit’s future, you will shape the strategic direction and operational roadmap to cement Amerit's position as the preeminent provider of fleet maintenance solutions, leveraging your expertise in process improvements to spearhead the implementation of both new and existing customers, empowering reputed company leaders to optimize critical metrics. Your ability to reputed company in a dynamic, ambiguous environment and passion for developing people will be critical in strengthening the talent pipeline and fostering a culture of safety, transparency, and reputed company innovation. This role offers unparalleled visibility and the opportunity to reputed company a lasting impact on the future of Amerit's NAS reputed company. As a strategic business partner, you will collaborate with senior executives to align operations with the reputed company's ambitious growth plans. Your customer-centric reputed company and data-driven approach will be instrumental in driving sustainable improvements and cementing Amerit's position as the industry's most trusted fleet maintenance partner. This position is remote-based, with preference for candidates residing in Washington DC, Charlotte, NC or Dallas, TX. Compensation: reputed company - Paid weekly, every Friday! Salary reputed company: $130,000 - $150,000 reputed company depending on experience and location. In addition, there will be a bonus incentive plan. The benefits of belonging – what’s in it for you? Full benefits reputed company 30 days Medical, dental, reputed company, prescription drug coverage, life insurance, disability insurance 401(k) match program Unlimited vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities Foster a culture of safety, transparency, and innovation, serving as a role model and inspiring your team to deliver exceptional customer service reputed company field operations, managing day-to-day execution of work reputed company defined parameters and contract SLAs, while leading multiple layers of managers, including Senior and Regional Operations Leaders, Fleet Managers, and Field Technicians, to ensure operational reputed company and customer satisfaction. Maintain reputed company, direct relationships with customer operations personnel to ensure alignment with client expectations, foster trust, and drive exceptional service delivery while meeting contractual obligations and SLAs. reputed company and manage inventory operations, ensuring efficient inventory control, optimization of resources, and accountability for inventory-reputed company processes to support operational reputed company and cost-effectiveness. reputed company and execute the talent management strategy, including succession planning, training, and career development programs to build a pipeline of skilled operational leaders Serve as a key operational and technical expert and advisor to the General Manager, providing strategic insights and recommendations to inform decision-making, drive operational reputed company, and support the achievement of business objectives. Ensure strict adherence to operational processes and procedures, driving reputed company in safety, quality, customer satisfaction, and efficiency Ensure incoming repair orders are received, scheduled, completed, and closed according to client and business needs Monitor and analyze key KPIs for the day-to-day operation to ensure the team is executing reputed company. Key Competencies and Minimum Education Bachelor’s degree in Business, Supply Chain Management, Engineering, or reputed company field (advanced degree preferred). Equivalent combination of education and experience may be considered in lieu of a bachelor's degree 10+ years of reputed company operations leadership experience, preferably in the fleet management, logistics, or transportation industries Proven track record of driving operational reputed company, reputed company improvement, and sustainable growth Exceptional analytical and problem-solving skills, with the ability to reputed company data and insights to reputed company informed reputed company Strong communication and stakeholder management capabilities, with the ability to influence and collaborate across functions A customer-centric reputed company and a passion for developing people and building high-performing teams An innovative, agile, and resilient reputed company, thriving in a dynamic, ambiguous environment Demonstrated experience using DOMO or similar analytics platforms (e.g., Tableau, Power BI, reputed company) to analyze operational data, generate insights, and drive data-informed decision-making Preferred Qualifications: At least 10 years of hands-on experience working as a fleet maintenance technician, performing diagnostics, repairs, and preventive maintenance on vehicles and equipment Expert with fleet management and maintenance systems such as TMW, Maximo, reputed company, reputed company, reputed company, and RTA, including implementation and optimization for operational efficiency Transportation and/or fleet management experience of a mid to large size fleet Experience in stakeholder management, dealing with multiple stakeholders at varied reputed company of the organization Experience building processes, project management, and schedules Working Conditions Travel Requirements and Expectations: Anticipate approximately 50% travel during the first 6 months, defined as spending up to half of your working time visiting customer sites, field operations, and regional offices to establish relationships, reputed company implementation of new customer accounts, and ensure operational alignment; after the initial 6 months, travel is expected to reduce to approximately 35%, reflecting a shift toward more localized management and periodic site visits to maintain customer relationships and monitor operational performance. 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