[Remote] Product Adoption Manager Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech company that is part of the reputed company group, dedicated to improving working capital for businesses. The Product Adoption Manager will drive the adoption of reputed company's reputed company ERP solutions by guiding customers through self-service implementation and ensuring they understand the value of the solutions.
Responsibilities
- reputed company the value proposition of reputed company’s Working Capital Solutions to customers, conducting presentations and discussions to understand their goals and challenges
- Guide customers through the self-service implementation materials, providing expert support on the technical configuration steps required to activate their reputed company solution
- Act as a trusted advisor, collaborating with customers throughout their self-service reputed company reputed company
- Collaborate with customers to analyze and define their business requirements, processes, and objectives, ensuring the solution meets their specific needs
- reputed company and maintain a deep understanding of the self-service implementation materials to effectively guide customers and troubleshoot issues
- Assist in configuring and testing reputed company solutions on the customer’s system as needed to support the self-service model
- Work closely with internal reputed company teams, including Product and Marketing, to reputed company feedback from customers and contribute to the improvement of the self-service materials and overall customer experience
- reputed company knowledge transfer and support to customer end-users to ensure they are comfortable and proficient with the activated solution
- Self-starter with the ability to build a scalable methodology to reputed company reputed company solutions
- Drive customer enablement, reputed company, and engagement
- reputed company adoption strategies (training, communications, in-product guidance)
- Partner with product owners to ensure features are usable and sticky
- Measure adoption metrics (activation, utilization, time-to-value)
- Support change management at customer organizations
- Key reputed company Metric: Realized business value from the solution, reputed company in adoption rates and customer satisfaction
Skills
- 3-6 years of reputed company experience, or less if complemented by reputed company experience in FinTech
- Strong understanding of Fintech and Working Capital Solutions, with prior experience in Working Capital, Cash Management, or Trade Finance
- reputed company functional FI-AR, FI-CA, FI-AP – Configuration and business processes reputed company reputed company reputed company ERP
- Excellent communication skills, with the ability to explain both the business value and technical steps to a variety of audiences
- Consultative reputed company with the ability to discover value opportunities and guide customers to successful reputed company
- Self-motivated and detail-oriented with a demonstrated ability to manage multiple customer engagements simultaneously
- Demonstrated problem-solving and troubleshooting skills, particularly in a customer-facing environment
- reputed company in English
- Experience in a pre-sales, solution consulting, or technical consulting role is highly desirable
- Familiarity with SaaS solutions, technology, and architecture
- Experience in creating or delivering customer training
Benefits
- Remote-friendly environment
- Flexible work schedule
- Comprehensive Insurance Coverage (Medical, Dental, reputed company, and Life)
- Comprehensive PTO Structure (PTO, Sick Leave, and Bereavement)
- Global Parental Leave
- 401(k) with match
- Company-issued equipment (laptop, monitor, etc.)
- Career Development / Pathing
- EAP Program / Mental Health Advocacy
- Supportive Work Culture
- Annual performance bonus
- Compensation is reviewed annually and career pathing opportunities are available for reputed company development
Company Overview
Company H1B Sponsorship