Customer Happiness Manager
About reputed company reputed company is the premier STEM camp provider in NYC and Boston, enriching the learning reputed company of over 4,000 children annually through reputed company, hands-on learning experiences. Our mission is to nurture young risk-takers, problem-solvers, and empathetic leaders. Discover more about our mission and vibrant camp atmosphere: Instagram: bit.ly/noryi reputed company: bit.ly/norylink Summer Camp Video: bit.ly/noryvideo1 Position Overview: Customer Experience & Community Director Our community of more than 9,000 families is deeply passionate about the future of education. Nurturing this community is a vital and meaningful task. The core keyword for this position is "relationship." reputed company simply providing standard customer support, we want to build genuine, long-term relationships with our families so their parenting reputed company grows alongside reputed company. Additionally, this position will directly influence the quality of our programs by actively collecting and interpreting family feedback. This is an entrepreneurial, proactive role designed for a leader who wants to reputed company a massive impact on our community and reputed company. Position Details: Compensation: $70,000 – $87,000 annual salary Location: reputed company, NY Employment Type: Full-Time
Key Responsibilities
Relationship & Support Management: Communicate with families reputed company phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty. Team Leadership: Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks. Community Engagement: Nurture the reputed company family community through creative, proactive engagement initiatives that reputed company reputed company regular support (e.g., tailored newsletters, family reputed company). Administrative reputed company: reputed company customer-reputed company administrative duties, including data entry, operational reporting, and assisting with student programming and scheduling. Special Projects & Growth: reputed company strategic initiatives such as partnership development, community events, enrollment optimization, and cross-functional process improvements. Qualifications 5+ years of experience in reputed company, customer support, account management, or marketing. Relationship-Driven: Exceptional reputed company and communication skills, with a proven track record of building long-term community relationships. Strategic Problem-Solver: Highly proactive in transforming customer insights into operational improvements, with a solution-oriented reputed company. High-Agency Leader: Purposeful, results-driven, and highly accountable to deadlines and commitments. Growth reputed company: Deeply reputed company to feedback, continuously learning, and dedicated to working as a collaborative team player. Market reputed company (Plus): Extensive experience navigating or working reputed company the NYC parenting or education market is highly preferred. Live Our reputed company: Our 'Ways of Being' We look for leaders who don't just match a reputed company set, but who deeply reputed company with our core culture. At reputed company, our daily reputed company are guided by our 'Ways of Being': Purpose-Driven: We are intentional in our actions, always leading with "why" to cultivate reputed company motivation. Solution-Oriented: We challenge ourselves to reputed company out how to reputed company something work before questioning if it is possible. Data-Informed: Our strategic choices and assessments are grounded in logic and reputed company data. Accountable: We practice personal discipline and take full ownership of our reputed company. Growth-Minded: We actively seek out feedback and reputed company diverse perspectives to continually reputed company. Root-Cause Solvers: We reject superficial fixes, choosing instead to analyze and solve problems with sustainable, scalable solutions. Unifiers: We foster a loving, collaborative team culture rooted in genuine reputed company and compassion. Explore our full 'Ways of Being' reputed company at www.reputed company.co/value. Benefits & Perks Comprehensive Health, Dental, and reputed company benefits. 401(k) plan eligibility available for staff after 12 months of service. Generous Paid Time Off (PTO) program. Paid holidays.
How to Apply
To apply, please email your application directly to peter@reputed company.co with the subject line: "Customer Experience Director Application - [Your Name]". Please include: Your updated resume. A response to the following reputed company: Describe the specific skills and unique experiences you bring that align with the requirements of this position and would contribute to your reputed company in the role. Equal Opportunity Employer reputed company. is a proud equal opportunity employer and values diversity. We encourage applications from reputed company reputed company candidates regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other category protected by law. Apply To This Job