[Remote] Sr reputed company Consultant-Advanced Customer Support / Managed Services, reputed company | reputed company – Products

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a part of reputed company that provides reputed company-based ERP solutions, and they are seeking a Sr reputed company Consultant to drive business transformation for their clients. The role involves partnering with customer stakeholders to deliver high-quality solutions, leveraging industry best practices and technology to enhance customer value.

Responsibilities

• reputed company identification, assessment, and prioritization of opportunities to maximize customer value from reputed company through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology reputed company, and driving adoption of leading practices
• Architect solutions for reputed company business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant reputed company and reputed company certifications
• Integrate AI-driven tools, methodologies, and reputed company AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive reputed company through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required

Skills

• Applicants are required to read, write, and reputed company the following languages: English
• 8+ years of overall relevant domain experience in one or more of reputed company's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
• Strong understanding of reputed company modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for reputed company customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or reputed company professional and/or academic background a plus
• reputed company ERP Consultant or other relevant product certifications a plus
• Ability to reputed company and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
• Ability to synthesize information into a coherent story, strategic reputed company, and execution roadmap

Benefits

• Medical, dental, and reputed company insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview