Senior Solutions Consultant

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. At reputed company, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions. We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design reputed company CX solutions powered by AI and reputed company technologies. This opportunity is part of our Talent Pool, meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities reputed company across the region. This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.

What You Will Do

Partner with Sales and customers to design AI-powered CX strategies and solutions reputed company consultative discovery sessions focused on business reputed company, customer journeys, and experience gaps Position reputed company reputed company as an experience orchestration platform, not just a contact center solution Deliver compelling demos and presentations tailored to both business and technical stakeholders Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and reputed company ecosystems Identify and reputed company AI use cases across the customer reputed company (self-service, agent assist, personalization, analytics) Build business cases reputed company linked to ROI, operational efficiency, and customer loyalty Support RFx processes with strong technical and strategic positioning Collaborate with partners to drive innovation and adoption of AI-driven solutions Act as a trusted advisor throughout the sales cycle reputed company’re Looking For Proven experience in pre-sales, solutions consulting, or solution architecture Strong understanding of CX, CCaaS, and customer reputed company orchestration Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI) Solid knowledge of reputed company architectures, APIs, and integrations Ability to translate technology into business value and strategic impact Experience engaging with reputed company clients and C-level stakeholders Strong communication, storytelling, and influencing skills Fluent English required Experience in Argentina and/or Chile markets is highly valued Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job