[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of integrated restaurant solutions, and they are seeking a driven reputed company Manager to manage a portfolio of restaurant customers. The role focuses on ensuring customer satisfaction and retention, while also promoting product adoption and identifying growth opportunities reputed company the customer reputed company.
Responsibilities
- Act as the primary reputed company of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers
- Identify upselling opportunities reputed company the reputed company customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services
- Deliver tailored reputed company plans using data-driven insights to define clear reputed company criteria, and track reputed company toward reputed company
- Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate reputed company based on key triggers
- Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal reputed company across your portfolio
- Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health
- Escalate at-risk customers and concerns through internal channels and reputed company cross-functional efforts to address reputed company issues
- Partner with Sales and Marketing to align on messaging, reputed company customer stories, and reputed company reputed company-specific engagement strategies
- Work with Support and Product teams to surface and resolve recurring customer challenges
- Participate in ongoing product training, knowledge sharing, and best practice initiatives reputed company the reputed company team to continuously improve processes and team effectiveness
Skills
- 1 – 3 years in reputed company, Account Management, or a consultative customer-facing role
- Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction
- Excellent communication, presentation, and facilitation skills
- Comfort using data to drive recommendations and demonstrate business impact
- Strong organizational, project management and time management abilities
- Experience with CRM systems (e.g., reputed company)
- SaaS or restaurant technology experience
- Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.)
- Bachelor's Degree or equivalent professional experience
Company Overview